Job summary

As the Clinic Administrator, you will be the first point of contact for visitors, playing a pivotal role in ensuring the clinic's smooth operation. This customer-facing position demands excellent communication skills, the ability to work autonomously, prioritize tasks, and tackle challenges effectively.

Main duties of the job

You'll provide crucial administrative support to the Clinic Manager and Deputy Clinic Manager, contributing to the clinic's overall efficiency. Additionally, you'll oversee timely reports and orders, reminding responsible individuals of submission dates and alerting the Clinic Manager to approaching deadlines

About us

Diaverum's mission is to improve the quality of life for renal patients and we achieve this through our values of being competent, passionate and inspiring. Being one of the worlds leading renal care providers. Diaverum have over 35 nurse led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more. Our nurses are proud to work closely with NHS teams across the country to deliver quality treatments and holistic care to our patients with chronic kidney failure and other comorbidities.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£24,785 to £25,086 a year

Contract

Permanent

Working pattern

Full-time

Reference number

VP5273EEAD

Job locations

Burnley

BB101WB

United Kingdom

Job description

Job responsibilities

Role overview

Administrator Opportunity

Location: Burnley Renal ClinicHours: 37.5 hours per week, Monday to Friday, with flexible working hours between 8AM - 6PM

This is a Fixed Term contract covering maternity; contract duration likely to be around 12 months (is subject to possible change).

Join Our Team at Diaverum

Are you an organised, proactive and customer-focused administrator looking to make a real difference in healthcare?

We are seeking a Clinic Administrator to join our patient-centred renal clinic in Burnley.

As the first point of contact for patients, visitors and healthcare partners, you will play a key role in supporting the smooth and efficient running of the clinic while helping to deliver an exceptional patient experience.

This is a varied and rewarding position that combines customer service, administration and operational support within a collaborative healthcare environment.

About the Role

Reporting to the Clinic Manager and Deputy Clinic Manager, you will provide comprehensive administrative support across the clinic, ensuring key processes, reports and communications are managed effectively and on time.

The successful candidate will be confident working independently, capable of prioritising competing tasks, and committed to delivering a professional and welcoming service to patients and colleagues alike.

Key Responsibilities

• Welcome and assist patients, visitors and stakeholders in a professional and friendly manner.
• Provide administrative support to the Clinic Manager, Deputy Clinic Manager and wider clinical team.
• Act as a key point of contact for the referring Trust and hospital partners.
• Prepare meeting materials, reports and supporting documentation.
• Assist with patient documentation requests and record management.
• Facilitate patient surveys and feedback processes.
• Manage clinic stock levels and place orders in a timely manner.
• Prepare reports relating to treatment activity, billing and reconciliations.
• Monitor reporting deadlines and support the timely completion of required submissions.
• Maintain high standards of professionalism and customer service to ensure a positive patient experience.

What We're Looking For

• GCSE-level education or equivalent.
• Previous administrative experience, including diary management and coordination.
• Experience working within healthcare, hospital administration or a customer-facing environment.
• Stock control and ordering experience.
• Strong reporting, data reconciliation and organisational skills.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.
• Excellent verbal and written communication skills with the ability to build positive relationships.

What We Offer

• 35 days annual leave (including bank holidays), increasing with length of service (pro rata).
• Free uniform.
• Complimentary tea and coffee.
• Annual flu vaccination.
• Christmas meal.
• Life Assurance.
• Company Pension Scheme.
• We Care employee support programme.
• Blue Light Card membership and Concerts for Carers
• Staff referral scheme

Why Join Diaverum?

At Diaverum, we're committed to improving the quality of life for people living with chronic kidney disease through exceptional, patient-centred care. We invest in our people and provide ongoing opportunities for development through structured training, on-the-job learning and access to our in-house education programme, d Academy.

Our culture is built on collaboration, support and continuous improvement. At our clinics, leaders work alongside their teams, creating an open and inclusive environment where everyone plays a vital role in delivering outstanding care.

With dedicated clinic administrators and nursing teams working at the heart of patient care, you'll be joining a team that values your contribution and supports your professional growth.

Ready to Apply?

If you're looking for a rewarding administrative role where your work truly makes a difference, we'd love to hear from you.

Please note: All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process.

We encourage early applications, as vacancies may close before the advertised closing date due to high levels of interest.

Join Diaverum and help us deliver exceptional care to every patient, every day.

Job description Job responsibilities Role overview Administrator OpportunityLocation: Burnley Renal ClinicHours: 37.5 hours per week, Monday to Friday, with flexible working hours between 8AM - 6PMThis is a Fixed Term contract covering maternity; contract duration likely to be around 12 months (is subject to possible change).Join Our Team at DiaverumAre you an organised, proactive and customer-focused administrator looking to make a real difference in healthcare?We are seeking a Clinic Administrator to join our patient-centred renal clinic in Burnley.As the first point of contact for patients, visitors and healthcare partners, you will play a key role in supporting the smooth and efficient running of the clinic while helping to deliver an exceptional patient experience.This is a varied and rewarding position that combines customer service, administration and operational support within a collaborative healthcare environment.About the RoleReporting to the Clinic Manager and Deputy Clinic Manager, you will provide comprehensive administrative support across the clinic, ensuring key processes, reports and communications are managed effectively and on time.The successful candidate will be confident working independently, capable of prioritising competing tasks, and committed to delivering a professional and welcoming service to patients and colleagues alike.Key Responsibilities Welcome and assist patients, visitors and stakeholders in a professional and friendly manner. Provide administrative support to the Clinic Manager, Deputy Clinic Manager and wider clinical team. Act as a key point of contact for the referring Trust and hospital partners. Prepare meeting materials, reports and supporting documentation. Assist with patient documentation requests and record management. Facilitate patient surveys and feedback processes. Manage clinic stock levels and place orders in a timely manner. Prepare reports relating to treatment activity, billing and reconciliations. Monitor reporting deadlines and support the timely completion of required submissions. Maintain high standards of professionalism and customer service to ensure a positive patient experience.What We're Looking For GCSE-level education or equivalent. Previous administrative experience, including diary management and coordination. Experience working within healthcare, hospital administration or a customer-facing environment. Stock control and ordering experience. Strong reporting, data reconciliation and organisational skills. Ability to work both independently and as part of a team. Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint. Excellent verbal and written communication skills with the ability to build positive relationships.What We Offer 35 days annual leave (including bank holidays), increasing with length of service (pro rata). Free uniform. Complimentary tea and coffee. Annual flu vaccination. Christmas meal. Life Assurance. Company Pension Scheme. We Care employee support programme. Blue Light Card membership and Concerts for Carers Staff referral schemeWhy Join Diaverum?At Diaverum, we're committed to improving the quality of life for people living with chronic kidney disease through exceptional, patient-centred care. We invest in our people and provide ongoing opportunities for development through structured training, on-the-job learning and access to our in-house education programme, d Academy.Our culture is built on collaboration, support and continuous improvement. At our clinics, leaders work alongside their teams, creating an open and inclusive environment where everyone plays a vital role in delivering outstanding care.With dedicated clinic administrators and nursing teams working at the heart of patient care, you'll be joining a team that values your contribution and supports your professional growth.Ready to Apply?If you're looking for a rewarding administrative role where your work truly makes a difference, we'd love to hear from you.Please note: All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process.We encourage early applications, as vacancies may close before the advertised closing date due to high levels of interest.Join Diaverum and help us deliver exceptional care to every patient, every day.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diaverum

Address

Burnley

BB101WB

United Kingdom

Employer's website

https://global.diaverum.com/ (Opens in a new tab)

Employer details

Employer name

Diaverum

Address

Burnley

BB101WB

United Kingdom

Employer's website

https://global.diaverum.com/ (Opens in a new tab)

Job summary

We have an exciting opportunity in our Thamesmead clinic for a nurse who wants to make a difference in our patients lives. You will provide patient care according to Diaverum procedures with the aim to increase the quality of life for our patients. A comprehensive professional training programme will be provided to you, including on-the-job training, e-learning and access to our in-house education programmed Academy.

Main duties of the job

You will be responsible for taking ownership of care programmes for renal patients, following the tailored care plans as per Consultant instructions and ensuring clinical activity is appropriately documented in the patient medical record. Further responsibilities include but are not limited to preparing and monitoring dialysis machines and systems in line with Diaveurm processes; reviewing pre and post haemodialysis care with patients; working in a multi-disciplinary team etc.

About us

Diaverum's mission is to improve the quality of life for renal patients and we achieve this through our values of being competent, passionate and inspiring. Being one of the worlds leading renal care providers. Diaverum have over 35 nurse led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more. Our nurses are proud to work closely with NHS teams across the country to deliver quality treatments and holistic care to our patients with chronic kidney failure and other comorbidities.

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Main duties of the job

You will be responsible for taking ownership of care programmes for renal patients, following the tailored care plans as per Consultant instructions and ensuring clinical activity is appropriately documented in the patient medical record. Further responsibilities include but are not limited to preparing and monitoring dialysis machines and systems in line with Diaveurm processes; reviewing pre and post haemodialysis care with patients; working in a multi-disciplinary team etc.

About us

Diaverum's mission is to improve the quality of life for renal patients and we achieve this through our values of being competent, passionate and inspiring. Being one of the worlds leading renal care providers. Diaverum have over 35 nurse led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more. Our nurses are proud to work closely with NHS teams across the country to deliver quality treatments and holistic care to our patients with chronic kidney failure and other comorbidities.

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Main duties of the job

You will be responsible for taking ownership of care programmes for renal patients, following the tailored care plans as per Consultant instructions and ensuring clinical activity is appropriately documented in the patient medical record. Further responsibilities include but are not limited to preparing and monitoring dialysis machines and systems in line with Diaveurm processes; reviewing pre and post haemodialysis care with patients; working in a multi-disciplinary team etc.

About us

Diaverum's mission is to improve the quality of life for renal patients and we achieve this through our values of being competent, passionate and inspiring. Being one of the worlds leading renal care providers. Diaverum have over 35 nurse led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more. Our nurses are proud to work closely with NHS teams across the country to deliver quality treatments and holistic care to our patients with chronic kidney failure and other comorbidities.

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Main duties of the job

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About us

Diaverum's mission is to improve the quality of life for renal patients and we achieve this through our values of being competent, passionate and inspiring. Being one of the worlds leading renal care providers. Diaverum have over 35 nurse led kidney treatment centres in the UK offering haemodialysis, peritoneal dialysis, home therapies, shared haemodialysis care and more. Our nurses are proud to work closely with NHS teams across the country to deliver quality treatments and holistic care to our patients with chronic kidney failure and other comorbidities.