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Patient Care Advisor
The Brooke Surgery
North East England
GBP 20,000 - 25,000 per year
Registered Nurse/RN
Job summary Join The Brooke Surgery as a Patient Care Advisor!
16 day(s) ago
Patient Care Advisor
The Brooke Surgery
North East England
GBP 20,000 - 25,000 per year
Registered Nurse/RN
Job summary Join The Brooke Surgery as a Patient Care Advisor!
16 day(s) ago
Nurse Associate
The Brooke Surgery
North East England
GBP 26,000 - 35,000 per year
Registered Nurse/RN
Job summary We operate a total triage model and are very dynamic in our approach to attending to patients needs.
26 day(s) ago
Nurse Associate
The Brooke Surgery
North East England
GBP 26,000 - 35,000 per year
Registered Nurse/RN
Job summary We operate a total triage model and are very dynamic in our approach to attending to patients needs.
26 day(s) ago
Posted 16 day(s) ago
Reference: 2350756
Job summary
Join The Brooke Surgery as a Patient Care Advisor!
Are you passionate about healthcare and ready to make a meaningful impact in a vibrant and supportive environment? Would you like to work with an award winning, and innovating practice. We are seeking enthusiastic Patient Care Navigators to join our dynamic and friendly team.
In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice.
As our Patient Care Advisor, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need.
Main duties of the job
Key Responsibilities:
Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed.
Appointment Management :Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow.
Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways.
Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage.
Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.
About us
Why join the Brooke Surgery?
We are creating a new vision for healthcare. Where the patient receives the help they need, when they need it. To achieve this, we have invested in top resources to deliver our service - from the best online consulting systems; telecom solutions; to EMIS add-ons and texting services. As a milestone towards this vision, we recently won Tameside Primary Care Team of the year 2023 and 2024 along with HSJ Primary care team of the year 2023.We are constantly looking for ways to improve our service and are willing to invest to achieve our aims.
The Brooke Surgery prides itself on providing top quality care for its patients whilst supporting staff to excel and develop.
Details
Date posted
18 September 2026
Pay scheme
Other
Salary
£20,000 to £25,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A2871-26-0015
Job locations
20 Market Street
Hyde
SK14 1AT
United Kingdom
Job description
Job responsibilities
In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice.
As our Care Navigator, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need.
Main duties of the job
Key Responsibilities:
Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed.
Appointment Management: Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow.
Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways.
Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage.
Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.
Job description
Job responsibilities
In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice.
As our Care Navigator, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need.
Main duties of the job
Key Responsibilities:
Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed.
Appointment Management: Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow.
Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways.
Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage.
Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.
Person Specification
Experience
Essential
- Experienced NHS Care Coordinator and Receptionist with a strong understanding of primary care operations.
- Previous General Practice experience, including patient administration and support services.
- Skilled in patient triage, ensuring appropriate prioritisation and signposting of care needs.
- Highly IT literate, with experience using clinical systems and Microsoft Office applications.
- Excellent communication and organisational skills, with the ability to work effectively in a fast-paced healthcare environment.
Person Specification
Experience
Essential
- Experienced NHS Care Coordinator and Receptionist with a strong understanding of primary care operations.
- Previous General Practice experience, including patient administration and support services.
- Skilled in patient triage, ensuring appropriate prioritisation and signposting of care needs.
- Highly IT literate, with experience using clinical systems and Microsoft Office applications.
- Excellent communication and organisational skills, with the ability to work effectively in a fast-paced healthcare environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Brooke Surgery
Address
20 Market Street
Hyde
SK14 1AT
United Kingdom
Employer's website
Employer details
Employer name
The Brooke Surgery
Address
20 Market Street
Hyde
SK14 1AT
United Kingdom
Employer's website
Apply Now
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Posted 26 day(s) ago
Reference: 2327409
Job summary
We operate a total triage model and are very dynamic in our approach to attending to patients needs.
This post is suitable for staff who have completed their Nursing Associate training and wishes to provide the highest standard of individualised and holistic patient care. The post holder will be expected at all times to work within the NMC Standards of Proficiency for Nursing Associates to meet with individual needs of the designated patient population. The post-holder must provide and maintain the highest possible standards of care for patients as well as provide assistance to the doctors and other members of the team. They will do this independently and with nurse and GP colleagues. They will also lead on cervical screening as well as immunisations
Main duties of the job
Job Responsibilities:
Mandatory (clinical):
All immunisations and vaccinations
Cervical smear screening
Primary care experience
Mandatory (non-clinical):
Maximise QoF and Enhanced Services achievement and attend any training or updates necessary.
Desirable (clinical):
Childhood Immunisations
Child Health Surveillance.
Contraception and sexual health advice and management.
Travel Advice & Vaccines
Routine Injections
Hypertension and blood pressure monitoring.
Health checks
Asthma and COPD monitoring and management.
Initiate, perform and interpret diagnostic procedures as appropriate for chronic disease management.
Desirable (non-clinical):
Development of recall procedures, appropriate literature and health promotion, and audit.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
About us
Maintain current registration with the NMC register and uphold the NMCs Code of Professional Conduct and their guidance at all times.
To continue professional development to maintain the highest level of competency required for your role through annual updates and any training as required.
Always adhere to practice and professional guidance, policies and protocols in relation to your role and the care of patients.
To always have patient care as the highest priority, using your expertise and clinical skills to accurately assess patients individual needs and manage their treatment using practice protocols, PGDs and the appropriate guidelines.
Work with other healthcare professionals to monitor and manage patient conditions, care, monitoring and treatment.
Identify, manage, advise and support patients at risk of developing long term conditions, and deliver opportunistic health promotion.
Understand and apply policy that supports the identification of vulnerable children and adults, being aware of statutory procedure and local guidance.
Actively participate in QoF and Enhanced Services activities.
Actively participate in audit activity and policy and protocol development for the evaluation and development of surgerys care and service to patients.
Support other members the team at all times both clinical and non-clinical.
Take responsibility for their own work, as well as their learning and development at all times.
Details
Date posted
08 September 2026
Pay scheme
Other
Salary
£26,000 to £35,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A2871-26-0013
Job locations
20 Market Street
Hyde
SK14 1AT
United Kingdom
Job description
Job responsibilities
Management and Administration
Provide and help to manage a caring, empathic and professional nursing and treatment service to the patients and practice team.
Liaise with other members of the surgery team and other agencies providing clinical care and support to patients within the local area.
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential
Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include, but will not be limited to.
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage, and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability, and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice.
Active observation of current working practices across the practice in relation to infection control, cleanliness, and related activities, ensuring that procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate.
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal.
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
Undertaking periodic infection control training (minimum twice annually)
Routine management of own team / team areas, and maintenance of workspace standards
Waste management including collection, handling, segregation, container management, storage and collection.
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
You will support the equality, diversity and rights of patients, carers and colleagues by:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate This job description is an outline of the key duties and responsibilities of the role and is not intended to be an exhaustive list of duties. The job may change over time to reflect the changing needs of the service. Any changes will be made after discussion with the post holder and be supported with appropriate education and training.
Job description
Job responsibilities
Management and Administration
Provide and help to manage a caring, empathic and professional nursing and treatment service to the patients and practice team.
Liaise with other members of the surgery team and other agencies providing clinical care and support to patients within the local area.
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as confidential
Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include, but will not be limited to.
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage, and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability, and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice.
Active observation of current working practices across the practice in relation to infection control, cleanliness, and related activities, ensuring that procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate.
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal.
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
Undertaking periodic infection control training (minimum twice annually)
Routine management of own team / team areas, and maintenance of workspace standards
Waste management including collection, handling, segregation, container management, storage and collection.
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
You will support the equality, diversity and rights of patients, carers and colleagues by:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate This job description is an outline of the key duties and responsibilities of the role and is not intended to be an exhaustive list of duties. The job may change over time to reflect the changing needs of the service. Any changes will be made after discussion with the post holder and be supported with appropriate education and training.
Person Specification
Qualifications
Essential
- Nurse Associate Qualification
- All immunisations and vaccinations
- Cervical smear screening
Desirable
- Childhood Immunisations
- Child Health Surveillance.
- Contraception and sexual health advice and management.
- Travel Advice & Vaccines
- Routine Injections
- Hypertension and blood pressure monitoring.
- Health checks
- Asthma and COPD monitoring and management
Experience
Essential
- Primary Care
Desirable
- Knowledge of Qof Targets
Person Specification
Qualifications
Essential
- Nurse Associate Qualification
- All immunisations and vaccinations
- Cervical smear screening
Desirable
- Childhood Immunisations
- Child Health Surveillance.
- Contraception and sexual health advice and management.
- Travel Advice & Vaccines
- Routine Injections
- Hypertension and blood pressure monitoring.
- Health checks
- Asthma and COPD monitoring and management
Experience
Essential
- Primary Care
Desirable
- Knowledge of Qof Targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
The Brooke Surgery
Address
20 Market Street
Hyde
SK14 1AT
United Kingdom
Employer's website
Employer details
Employer name
The Brooke Surgery
Address
20 Market Street
Hyde
SK14 1AT
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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