Job summary

Birchwood Medical Centre is seeking a reliable, flexible and motivated individual to join our friendly GP practice team, providing cover across reception and general office administration.

This is a varied and patient-facing role, ideal for someone who enjoys working in a busy environment and can adapt to changing priorities. You will play a key part in ensuring continuity of service during staff absence, peak demand and operational pressures.

You will be the first point of contact for our patients, delivering a professional, compassionate and efficient service at all times, while also supporting essential administrative functions behind the scenes.

This is a fixed term post until 31 March 2027, but there may be potential for continuing employment in the future. You will work full-time 37.5 hours per week as follows:

Monday - Friday 9.00 am - 5.30 pm (with one hour lunch break)

This role is part of the additional role reimbursement scheme (ARRS), led by NHS England.ARRS roles are recruited to support East Warrington Primary Care Network which comprises three GP Practices.Each individual Practice employs ARRS staff, however on occasions the Network may experience a short staff supply and therefore to ensure business continuity, you may be asked to work across the other Practices within the PCN to ensure a fair allocation and to ensure business runs smoothly for our patients.This would usually be for a short period of time until PCN business resumes to normal.

Main duties of the job

This role is primarily to provide cover for absent colleagues and will involve working on our busy reception and in our administration office according to need.

You must have a very flexible approach to work as you may at times be required adjust your start time to 8.00 am or finish at 6.30 pm depending on the cover required.

About us

Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.

We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.

Details

Date posted

02 September 2026

Pay scheme

Other

Salary

£13 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

A2115-26-0010

Job locations

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Job description

Job responsibilities

Key Responsibilities

Reception Duties

• Provide a professional and efficient reception service
• Welcome and assist patients and visitors
• Handle patient enquiries both face to face and via telephone
• Book, amend and cancel appointments using practice systems (including SystemConnect)
• Process appointment requests and support triage processes
• Deal with urgent patient needs appropriately
• Hand out
• prescriptions, letters and forms in line with ID and confidentiality procedures

Patient Adviser Role

• Signpost patients to the most appropriate service
• Improve access to care and reduce pressure on GP appointments
• Provide information on services within the practice and wider NHS/community services

General Administration

• Issue repeat prescriptions support prescription processes and related queries
• Manage patient queries via email, online systems, face-to-face and telephone
• Process incoming and outgoing medical records
• Register new patients and explain practice procedures
• Support home visit requests and general admin tasks
• Liaise with external organisations such as Primary Care Support Services

Cross-Cover & Flexibility

• Provide cover across reception and office functions as needed
• Adapt working hours to support service delivery
• Prioritise workload using initiative and sound judgement
• Cover for absent colleagues during annual leave and sickness

Systems & IT

• Use clinical and administrative systems accurately
• Maintain accurate patient records
• Operate the telephone system effectively

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Can remain calm and professional in a busy environment
• Is flexible and reliable, with a willingness to provide additional cover
• Has strong organisational skills and attention to detail
• Can handle confidential information sensitively
• Works well independently and as part of a team

Previous GP or healthcare experience is desirable but not essential, as training will be provided.

Our Values

We are committed to:

• Providing a safe, respectful and inclusive environment
• Delivering high-quality patient care
• Supporting staff wellbeing and development

Additional Information

The role requires adherence to:

• Confidentiality and GDPR requirements
• Health & Safety and infection control policies
• Equality and diversity principles

You will also be expected to participate in training, performance reviews and continuous professional development.

Job description Job responsibilities Key ResponsibilitiesReception Duties Provide a professional and efficient reception service Welcome and assist patients and visitors Handle patient enquiries both face to face and via telephone Book, amend and cancel appointments using practice systems (including SystemConnect) Process appointment requests and support triage processes Deal with urgent patient needs appropriately Hand out prescriptions, letters and forms in line with ID and confidentiality procedures Patient Adviser Role Signpost patients to the most appropriate service Improve access to care and reduce pressure on GP appointments Provide information on services within the practice and wider NHS/community services General Administration Issue repeat prescriptions support prescription processes and related queries Manage patient queries via email, online systems, face-to-face and telephone Process incoming and outgoing medical records Register new patients and explain practice procedures Support home visit requests and general admin tasks Liaise with external organisations such as Primary Care Support Services Cross-Cover & Flexibility Provide cover across reception and office functions as needed Adapt working hours to support service delivery Prioritise workload using initiative and sound judgement Cover for absent colleagues during annual leave and sickness Systems & IT Use clinical and administrative systems accurately Maintain accurate patient records Operate the telephone system effectively About YouWe are looking for someone who: Has excellent communication and interpersonal skills Can remain calm and professional in a busy environment Is flexible and reliable, with a willingness to provide additional cover Has strong organisational skills and attention to detail Can handle confidential information sensitively Works well independently and as part of a team Previous GP or healthcare experience is desirable but not essential, as training will be provided.Our ValuesWe are committed to: Providing a safe, respectful and inclusive environment Delivering high-quality patient care Supporting staff wellbeing and development Additional InformationThe role requires adherence to: Confidentiality and GDPR requirements Health & Safety and infection control policies Equality and diversity principles You will also be expected to participate in training, performance reviews and continuous professional development.

Person Specification

Qualifications

Essential

• GCSE grade C or above in English and Maths
• Good computer skills

Experience

Essential

• Experience of dealing with patients/public

Desirable

• Experience of working in general practice or a healthcare environment.

Essential Criteria

Essential

• Good interpersonal and communication skills
• Flexibility

Person Specification Qualifications Essential GCSE grade C or above in English and Maths Good computer skills Experience Essential Experience of dealing with patients/public Desirable Experience of working in general practice or a healthcare environment. Essential Criteria Essential Good interpersonal and communication skills Flexibility

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)

Job summary

Birchwood Medical Centre has an exciting opportunity for a 4 session salaried GP to join our friendly, forward thinking practice team providing a high quality service to our 11,000 patients. We are a PMS practice located on the outskirts of Warrington.

This is an excellent opportunity for an enthusiastic and motivated doctor with a strong commitment to good patient care and an ability to work as part of a well organised practice team. You will benefit from regular training and progression opportunities in a supportive environment, with plenty of opportunity to develop your career and special interests. There are regular clinicians' meeting to provide peer support and to share best practice.

Main duties of the job

The post-holder's duties will include, but are not limited to:

• Face to face and telephone consultations & queries, online consultations, home visits, checking/signing repeat prescriptions & dealing with queries, paperwork & correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.
• Providing counselling & health education
• Referring to other care providers as appropriate
• Recording clear & contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes & contributing to the practice audit programme as required
• Compiling & issuing computer-generated acute & repeat prescriptions in accordance with the accepted prescribing formulary
• Work to support PCN mandated working, making efficient use of the ARRS roles staff & supporting PCN development
• Take responsibility for, and have oversight of, some aspects of the clinical work within the practice team, e.g. co-ordinating aspects of governance, QOF, PCN work, enhanced services, CPD & keeping clinical protocols up to date
• Undertake all the normal duties & responsibilities of a GP subject to contractual variation

About us

We are a PMS practice located on the outskirts of Warrington.

• Competitive salary including indemnity fees, NHS pension, 6 weeks' annual leave plus study leave
• 3 Partners, 7 salaried GPs
• Full complement of allied health professionals including an ANP, practice nurses, a nursing associate, HCAs/phlebotomists, together with an expanding complement of ARRs staff including a clinical pharmacist, pharmacy technician, paramedic practitioners, care co-ordinators and first contact practitioners
• Established GP training Practice (GP Registrar, FY2, medical students) with an opportunity to becoming involved in teaching
• Low number of home visits, flexible appointment times, time allocated for CPD
• The practice has a few small LD homes within the practice area, but no care homes for older residents
• Committed to reducing GP workload with the implementation of workflow optimisation and care navigation
• Supportive working environment with regular educational and clinical meetings
• Chronic disease management, minor surgery, joint injections, coils and contraceptive implants
• CQC rated good
• High QOF Achievement
• Purpose built, well equipped premises
• TPP SystmOne and System Connect online consultations
• Active involvement in C&M ICB and East Warrington network
• Special interests and professional development encouraged

Details

Date posted

02 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2115-26-0012

Job locations

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Job description

Job responsibilities

The post-holder will practice in accordance with accepted good medical practice and the various policies and procedures of the practice including, but not limited to:

Clinical responsibilities:

• In accordance with the job plan, as agreed, the post-holder will make themselves available to undertake a variety of duties, including, but not limited to, surgery consultations, telephone consultations and queries, video consultations, online consultations, visiting patients at home, on call rota, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely manner
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the practice or external organisations/services
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Contributing to QOF, Primary Care Network and enhanced service requirements and recording data appropriately
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health related illnesses
• Providing counselling and health education
• Admitting patients to hospital/external services or departments, also referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes and contributing in the practice audit programme as required
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with accepted prescribing formulary (or generically) whenever this is clinically appropriate
• Take responsibility for some aspects of the clinical work within the practice team, for example; co-ordinating aspects of governance, QOF, PCN work, enhanced services, CPD and keeping clinical protocols up to date
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care, as set out by RCGP, GMC, all other royal colleges and councils applicable to the staff within the practice, NHSE, ICB and all other regulatory and standard setting organisations

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contribute to individual case discussions at clinical meetings and bring examples of cases for group discussion
• Contributing to the summarising of patient records and Read coding patient data
• Contributing to evaluation/audit within the practice
• Attend training meetings/events organised by the practice and other agencies where appropriate
• Attending team meetings and other meetings as may be necessary

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the business of the practice. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and GPDR

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Operate safe and effective medicines management, which conforms to NICE guidance and NHSE directives, good prescribing practice as defined by BNF guidance from Royal Pharmaceutical Society of Great Britain on safe and secure handling of medicine, controlled drug legislation, shared protocols agreed between ICB and other NHS providers, locally specified patient group directions
• Operate safe management and regular review of all patients receiving repeat prescriptions
• Contribute to the practice teams approach which ensures referrals are made for patients to see other medical service providers, ensuring adequate information is given to personnel to whom the patient has been referred, for proper assessment to be made
• Be supportive of the practice complaints policy and procedure to ensure proper investigation and appropriate follow-up action (in the event of a complaint being received about any aspect of the service provided or any personal provider of the service).

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Participate in audit where appropriate.

Job description Job responsibilities The post-holder will practice in accordance with accepted good medical practice and the various policies and procedures of the practice including, but not limited to:Clinical responsibilities: In accordance with the job plan, as agreed, the post-holder will make themselves available to undertake a variety of duties, including, but not limited to, surgery consultations, telephone consultations and queries, video consultations, online consultations, visiting patients at home, on call rota, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely manner Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the practice or external organisations/services Assessing the health care needs of patients with undifferentiated and undiagnosed problems Screening patients for disease risk factors and early signs of illness Contributing to QOF, Primary Care Network and enhanced service requirements and recording data appropriately In consultation with patients and in line with current practice disease management protocols, developing care plans for health related illnesses Providing counselling and health education Admitting patients to hospital/external services or departments, also referring to other care providers as appropriate Recording clear and contemporaneous consultation notes to agreed standards Collecting data for audit purposes and contributing in the practice audit programme as required Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible) Prescribing in accordance with accepted prescribing formulary (or generically) whenever this is clinically appropriate Take responsibility for some aspects of the clinical work within the practice team, for example; co-ordinating aspects of governance, QOF, PCN work, enhanced services, CPD and keeping clinical protocols up to date In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care, as set out by RCGP, GMC, all other royal colleges and councils applicable to the staff within the practice, NHSE, ICB and all other regulatory and standard setting organisations Other responsibilities within the organisation: Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety A commitment to life-long learning and audit to ensure evidence-based best practice Contribute to individual case discussions at clinical meetings and bring examples of cases for group discussion Contributing to the summarising of patient records and Read coding patient data Contributing to evaluation/audit within the practice Attend training meetings/events organised by the practice and other agencies where appropriate Attending team meetings and other meetings as may be necessaryConfidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the business of the practice. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and GPDRPersonal/professional development:In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality:The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Operate safe and effective medicines management, which conforms to NICE guidance and NHSE directives, good prescribing practice as defined by BNF guidance from Royal Pharmaceutical Society of Great Britain on safe and secure handling of medicine, controlled drug legislation, shared protocols agreed between ICB and other NHS providers, locally specified patient group directions Operate safe management and regular review of all patients receiving repeat prescriptions Contribute to the practice teams approach which ensures referrals are made for patients to see other medical service providers, ensuring adequate information is given to personnel to whom the patient has been referred, for proper assessment to be made Be supportive of the practice complaints policy and procedure to ensure proper investigation and appropriate follow-up action (in the event of a complaint being received about any aspect of the service provided or any personal provider of the service). Communication:The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services:The post-holder will: Apply practice policies, standards and guidance Participate in audit where appropriate.

Person Specification

Knowledge and Skills

Essential

• MBChB or equivalent
• Satisfactory completion of GP training/MRCGP
• Be fully registered with the GMC and be on the performer's list of NHSE
• Sound clinical knowledge and judgement
• Excellent communication skills
• Excellent organisation and time management skills
• Ability to work under pressure using own initiative
• Commitment to providing consistent high quality care
• Team worker
• Hold current valid UK driving licence

Desirable

• Knowledge of TPP SystmOne

Person Specification Knowledge and Skills Essential MBChB or equivalent Satisfactory completion of GP training/MRCGP Be fully registered with the GMC and be on the performer's list of NHSE Sound clinical knowledge and judgement Excellent communication skills Excellent organisation and time management skills Ability to work under pressure using own initiative Commitment to providing consistent high quality care Team worker Hold current valid UK driving licence Desirable Knowledge of TPP SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

United Kingdom

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)