Job summary

NOTE: We are not able to provide visa sponsorship for this position

Church Street Surgery is seeking a motivated and experienced Practice Nurse to work 23 hours per week. This role is responsible for delivering a range of nursing assessments and providing high-quality care and treatment in line with practice policies and protocols, working collaboratively with GPs and the wider team.

The successful candidate will demonstrate a commitment to improving patient care standards and actively contribute to identifying and addressing the health needs of our practice population. Chronic Disease Management is a key component of the role, alongside mentoring and supporting our Health Care Assistants, ensuring a cohesive and skilled nursing workforce.

We are looking for someone who is clinically confident, a strong communicator, and passionate about delivering excellent primary care services.

Main duties of the job

• Undertake wound care/ management/dressing techniques. Leg ulcer management, dopplers and compression bandaging.
• Administer adult and paediatric injections under an individualised prescription or Patient Group Direction, ensuring safe storage, rotation and disposal of vaccines and drugs.
• Provide an adult and childhood immunisation service working to Patient Group Directions - following appropriate training if required.
• Apply infection control measures when collecting and handling of laboratory specimens, disposing of waste materials, dealing with blood and body fluids spillages and report and treat sharps injuries.
• Undertake first aid and management of emergencies, e.g., burns, haemorrhage, hypo/hyperglycaemic emergencies/asthma attacks.
• Apply infection control measures when collecting and handling of laboratory specimens, disposing of waste materials, dealing with blood and body fluids spillages and report and treat sharps injuries.

About us

Wyre Forest Health Partnership (WFHP) is a successful and ambitious health partnership, working at scale to deliver high-quality, innovative patient care through a valued, skilled, and respected multidisciplinary team.

Since its formation in December 2014, WFHP has operated as a single partnership across five surgeries. Serving approximately 72,000 patients, we are at the forefront of primary care delivery, with a workforce of around 300 employees, including 50 GPs. Our scale enables us to develop strong leadership, effective management structures, and innovative ways of working that support both patients and staff.

We are committed to continuous improvement and have a strong quality improvement culture, constantly seeking opportunities to enhance patient outcomes, service delivery, and staff experience.

WFHP is also committed to supporting the NHS ambition to achieve net zero greenhouse gas emissions. We actively encourage all staff to take an interest in sustainability and to incorporate environmentally responsible practices into their roles, helping to create a greener and more sustainable healthcare system for the future.

Job summary

The Wyre Forest Health Partnership is looking for a proactive and organised DocMan Team Leader to join our team at Bewdley Medical Centre. This is an opportunity to combine hands-on document management with supervision and leadership of our DocMan team.

Around 70% of your time will be spent processing clinical documentation, including filing letters, coding patient records and updating information, with around 30% focused on supervising and supporting the team. You will help ensure our documentation management service is accurate and timely, supporting safe patient care.

Reporting to the Business Services Manager, you will coordinate workload, rotas and annual leave, monitor activity and help ensure workforce capacity is used effectively. Cross-site working may be required.

Please note, we are unable to offer Skilled Worker visa sponsorship for this role.

We value our team and invest in their well-being, growth and job satisfaction. Benefits include:

• Generous Annual Leave - 5 weeks plus bank holidays.
• NHS Pension Scheme - Access to the NHS defined benefit pension scheme.
• Performance-Related Pay & Bonuses - Recognising hard work.
• Career Progression & Training - Paid sponsorships, apprenticeships and training.
• Cycle to Work Scheme - Tax-efficient bike scheme.
• Enhanced Parental Leave - Enhanced maternity and paternity leave after 24 months.
• Team Events - Regular social events and an annual Christmas party.

Main duties of the job

• Supervise and support the DocMan team, providing day-to-day leadership, guidance and organisation.
• Process clinical documentation, including filing letters into electronic patient records, coding information and updating records accurately.
• Action requests contained within documentation relating to patient care and notify relevant staff or organisations when required.
• Maintain a strong understanding of DocMan processes, EMIS, recalls, coding and reporting requirements, including QOF.
• Monitor team activity, workload and operational demand, proactively redeploying staff where work is required.
• Organise rotas, scheduling, overtime and annual leave to ensure appropriate workforce capacity.
• Monitor individual and team KPIs, undertaking audits and providing reports where required.
• Support employee lifecycle activities for direct reports, including holiday planning, appraisals and sickness absence processes, escalating matters where appropriate.
• Deliver an effective cross-site documentation management service and support financial and workforce objectives.
• Promote an outstanding patient experience and ensure privacy, dignity, equality and individual rights are respected at all times.

About us

Wyre Forest Health Partnership: One successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a skilled, valued and respected team.

WFHP has been operating since December 2014 as a single Partnership, working across five surgeries. We operate at scale and are at the forefront of primary care delivery, with the management structure and scale to support a large primary care workforce and around 73,000 patients. We have a strong quality improvement ethic and are always looking to improve.

Our teams work collaboratively across our practices, with central services playing an increasingly important role in how we organise and deliver care. This role is therefore an opportunity to make a real difference to how our clinical services operate day to day, while helping to create the conditions for our employees to thrive and deliver their best work.

WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£27,375 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Compressed hours

Reference number

A3309-26-0046

Job locations

Bewdley Medical Centre

Dog Lane

BEWDLEY

Worcestershire

DY12 2EF

United Kingdom

Job description

Job responsibilities

• Administrate and supervise the DocMan team, providing day-to-day leadership, guidance and support to Document Management Administrators.
• This is a supervisory role with an anticipated split of approximately 70% direct DocMan processing and 30% leadership and supervision. The post holder will therefore be expected to undertake hands-on document management alongside their supervisory responsibilities.
• File clinical letters accurately into patients' electronic records and code patient records following receipt of hospital and other clinical correspondence.
• Action requests contained within documentation relating to patient care and notify relevant staff and organisations following receipt of information from external organisations.
• Maintain a strong understanding of patient record systems, DocMan workflows, recalls, coding and reporting requirements, including QOF.
• Understand the impact of accurate clinical and non-clinical data input and ensure documentation is processed safely, accurately and within agreed timescales.
• Monitor and review team activity, operational demand and workforce capacity, proactively redeploying employees to where work is required.
• Ensure individual and team KPIs are achieved and undertake audits and reporting as required.
• Directly administer the workflow and organisation of the DocMan team, including day-to-day supervision, scheduling, rota management and overtime booking.
• Complete appropriate employee lifecycle activities for direct reports, including holiday planning and, where delegated, appraisals and sickness absence meetings. Provide information and documentation for matters requiring escalation.
• Work with the Business Services Manager to deliver documentation management services across sites and support financial objectives, including monitoring direct costs and understanding pay and workforce requirements.
• Support employee wellbeing and contribute to a positive team culture, including monitoring and responding to staff feedback.
• Act in accordance with WFHP's purpose, values and principles, including Care, Commitment and Sustainability.
• Maintain confidentiality and ensure the equality, diversity, rights, privacy and dignity of patients, carers and colleagues are respected at all times.
• Undertake other duties commensurate with the level of responsibility and purpose of the role.

Job description Job responsibilities Administrate and supervise the DocMan team, providing day-to-day leadership, guidance and support to Document Management Administrators.This is a supervisory role with an anticipated split of approximately 70% direct DocMan processing and 30% leadership and supervision. The post holder will therefore be expected to undertake hands-on document management alongside their supervisory responsibilities.File clinical letters accurately into patients' electronic records and code patient records following receipt of hospital and other clinical correspondence.Action requests contained within documentation relating to patient care and notify relevant staff and organisations following receipt of information from external organisations.Maintain a strong understanding of patient record systems, DocMan workflows, recalls, coding and reporting requirements, including QOF.Understand the impact of accurate clinical and non-clinical data input and ensure documentation is processed safely, accurately and within agreed timescales.Monitor and review team activity, operational demand and workforce capacity, proactively redeploying employees to where work is required.Ensure individual and team KPIs are achieved and undertake audits and reporting as required.Directly administer the workflow and organisation of the DocMan team, including day-to-day supervision, scheduling, rota management and overtime booking.Complete appropriate employee lifecycle activities for direct reports, including holiday planning and, where delegated, appraisals and sickness absence meetings. Provide information and documentation for matters requiring escalation.Work with the Business Services Manager to deliver documentation management services across sites and support financial objectives, including monitoring direct costs and understanding pay and workforce requirements.Support employee wellbeing and contribute to a positive team culture, including monitoring and responding to staff feedback.Act in accordance with WFHP's purpose, values and principles, including Care, Commitment and Sustainability.Maintain confidentiality and ensure the equality, diversity, rights, privacy and dignity of patients, carers and colleagues are respected at all times.Undertake other duties commensurate with the level of responsibility and purpose of the role.

Person Specification

Experience

Essential

• Ability to lead, mentor and support a diverse administrative team.
• Strong organisational skills and ability to prioritise workload.
• Proactive, reliable and adaptable approach.
• Commitment to providing an accurate, timely and high-quality service to patients and colleagues.
• Commitment to WFHP's values of Care, Commitment and Integrity.

Personal Attributes

Essential

• Commitment to providing a first-class service to patients.
• Team player.
• Flexible and adaptable.

Desirable

• Ability to travel to other sites within WFHP.

Qualifications

Essential

• Educated to GCSE level (or equivalent), including Maths and English.

Desirable

• Relevant administrative, healthcare or management qualification.
• Training or qualification in EMIS, clinical coding or medical administration.

Person Specification Experience Essential Ability to lead, mentor and support a diverse administrative team. Strong organisational skills and ability to prioritise workload. Proactive, reliable and adaptable approach. Commitment to providing an accurate, timely and high-quality service to patients and colleagues. Commitment to WFHP's values of Care, Commitment and Integrity. Personal Attributes Essential Commitment to providing a first-class service to patients. Team player. Flexible and adaptable. Desirable Ability to travel to other sites within WFHP. Qualifications Essential Educated to GCSE level (or equivalent), including Maths and English. Desirable Relevant administrative, healthcare or management qualification. Training or qualification in EMIS, clinical coding or medical administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

Bewdley Medical Centre

Dog Lane

BEWDLEY

Worcestershire

DY12 2EF

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wyre Forest Health Partnership

Address

Bewdley Medical Centre

Dog Lane

BEWDLEY

Worcestershire

DY12 2EF

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)