Job summary

The Learning & Development Officer is responsible for working closely with the Director of People & Organisational Development in supporting the design, delivery and development of the education and training across the hospice group.

Main duties of the job

They will coordinate and organise all in house and external training programmes, maintain accurate records, monitor compliance and support a learning culture across St Giles. They will provide full support for preparing documentation, ensuring all tasks are completed to a high standard and deadlines are met.

Additional responsibilities include assisting with delivering learning sessions, handling and dealing with all requests that come through the L&D department, supporting with data, audit, evaluations and coordinating all invoices.

They will provide essential administrative support to ensure the smooth, efficient delivery of St Giles learning and development initiatives to ensure we remain compliant through regulatory standards and frameworks.

The role will also maintain effective working relationships across the hospice to support efficient service delivery.

About us

St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.

We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.

We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.

Details

Date posted

04 September 2026

Pay scheme

Other

Salary

£28,176 to £31,217 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0379-549

Job locations

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH

United Kingdom

Job description

Job responsibilities

The role entails but is not limited to:

Employee Education & Training (including external education)

To coordinate internal study days and webinars, including scheduling of dates, arranging facilitators, room bookings and creating agendas where necessary

To ensure lesson plans and presentations, as appropriate, are received in good time and that these are stored as required, ready for use on the day of training

To ensure all training and education content is in line with St Giles brand

To create flyers and emails to promote the learning opportunities to the relevant employees, in conjunction with the Marketing & Communications Department

To work closely with all departments to advise when training and competencies for staff are due for completion

To coordinate staff booking requests, cancellations and changes and create attendance lists for all sessions

To provide on the day support for study days and webinars as appropriate

To develop course evaluations, collate the results and share with the facilitators as appropriate, highlighting any areas of concern and ensuring feedback is received on improvements/changes, if applicable.

To create and send attendance certificates to all delegates on completion of their training

To ensure all training activity is accurately recorded on the employee training system

To keep a clear log of all further education and other external training requests from employees, distribute training agreements and other correspondence as appropriate and ensure signed agreements are returned and logged as required

To support the recording and reporting of apprenticeships in conjunction with the Director of People & OD

Schedule, organise, and communicate training sessions (face-to-face and virtual) across regions using systems provided.

Liaise with L&D Partners, managers, and staff to ensure maximum attendance and minimise disruption to service delivery.

Maintain the L&D calendar/schedule and ensure available to managers in an agreed appropriate time frame.

Generate compliance reports for managers, senior leaders, and regulatory bodies.

Support audits and inspections by providing accurate and timely evidence of training records

To support gaining funds for apprenticeships in conjunction with the Director of People & OD

To maintain accurate records to monitor and report on employee attendance

Ensure the clinical, medical and non-clinical competency frameworks are kept up to date and reflect individual training records

Support with the preparation and administration of training needs analysis

eLearning

To manage the eLearning system, ensuring modules are allocated correctly

To set up new users, deactivate leavers and support with login and other general queries

To maintain accurate records for all hospice group staff

Track and report on training completion across the hospice group.

Workforce Surveys

Support with surveys across the hospice through the relevant system as and when required.

Students and Placements

To manage and coordinate all clinical placements in conjunction with the Higher Education Institutions and St Giles clinical leads as appropriate

To monitor all clinical placement contracts, in conjunction with the Director of People & OD

To coordinate all experience/shadowing day requests for clinical from healthcare professionals, in conjunction with clinical leads

To maintain accurate records to monitor and report on clinical placements

To provide on the day support where required

Learning & Organisational Development Reporting

To respond to internal & external enquiries and to monitor the Education Dept mailbox, responding appropriately to emails and storing information as necessary

Produce and analyse audits and analysis providing narrative where appropriate to the Deputy Director of People and Organisational Development as part of Board Assurance Committees and any external stakeholders.

Research

To coordinate the end-to-end process for all research related projects including preparing all applications for the Research Assurance Committee.

Key relationships:

External stakeholders such as universities and NHS Trusts

Director of People and Organisational Development

People and Organisational Development team

Executive Leadership team

Senior Management Team

Managers

Employees

Bank Workers and Volunteers

Just so you know:

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Job description Job responsibilities The role entails but is not limited to:Employee Education & Training (including external education) To coordinate internal study days and webinars, including scheduling of dates, arranging facilitators, room bookings and creating agendas where necessary To ensure lesson plans and presentations, as appropriate, are received in good time and that these are stored as required, ready for use on the day of training To ensure all training and education content is in line with St Giles brand To create flyers and emails to promote the learning opportunities to the relevant employees, in conjunction with the Marketing & Communications Department To work closely with all departments to advise when training and competencies for staff are due for completion To coordinate staff booking requests, cancellations and changes and create attendance lists for all sessions To provide on the day support for study days and webinars as appropriate To develop course evaluations, collate the results and share with the facilitators as appropriate, highlighting any areas of concern and ensuring feedback is received on improvements/changes, if applicable. To create and send attendance certificates to all delegates on completion of their training To ensure all training activity is accurately recorded on the employee training system To keep a clear log of all further education and other external training requests from employees, distribute training agreements and other correspondence as appropriate and ensure signed agreements are returned and logged as required To support the recording and reporting of apprenticeships in conjunction with the Director of People & OD Schedule, organise, and communicate training sessions (face-to-face and virtual) across regions using systems provided. Liaise with L&D Partners, managers, and staff to ensure maximum attendance and minimise disruption to service delivery. Maintain the L&D calendar/schedule and ensure available to managers in an agreed appropriate time frame. Generate compliance reports for managers, senior leaders, and regulatory bodies. Support audits and inspections by providing accurate and timely evidence of training records To support gaining funds for apprenticeships in conjunction with the Director of People & OD To maintain accurate records to monitor and report on employee attendance Ensure the clinical, medical and non-clinical competency frameworks are kept up to date and reflect individual training records Support with the preparation and administration of training needs analysiseLearning To manage the eLearning system, ensuring modules are allocated correctly To set up new users, deactivate leavers and support with login and other general queries To maintain accurate records for all hospice group staff Track and report on training completion across the hospice group. Workforce Surveys Support with surveys across the hospice through the relevant system as and when required. Students and Placements To manage and coordinate all clinical placements in conjunction with the Higher Education Institutions and St Giles clinical leads as appropriate To monitor all clinical placement contracts, in conjunction with the Director of People & OD To coordinate all experience/shadowing day requests for clinical from healthcare professionals, in conjunction with clinical leads To maintain accurate records to monitor and report on clinical placements To provide on the day support where requiredLearning & Organisational Development Reporting To respond to internal & external enquiries and to monitor the Education Dept mailbox, responding appropriately to emails and storing information as necessary Produce and analyse audits and analysis providing narrative where appropriate to the Deputy Director of People and Organisational Development as part of Board Assurance Committees and any external stakeholders. Research To coordinate the end-to-end process for all research related projects including preparing all applications for the Research Assurance Committee.Key relationships: External stakeholders such as universities and NHS Trusts Director of People and Organisational Development People and Organisational Development team Executive Leadership team Senior Management Team Managers Employees Bank Workers and VolunteersJust so you know:We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Person Specification

Qualifications

Essential

• Essential
• Good level of education including Maths & English

Desirable

• Relevant professional qualifications would be an advantage

Experience

Essential

• Have a clear understanding and knowledge of Bluestream learning system
• Previous experience in a learning and development role
• Knowledge and understanding of CQC regulations
• Experience with learning management systems/platforms
• Knowledge of the full training cycle, from design to delivery
• Understanding of the importance of training in ensuring safe and effective care to patients
• Awareness of the need for confidentiality in accordance with Data Protection Act and local guidelines

Desirable

• Experience in the charitable sector

Skills

Essential

• Strong project management skills
• Excellent communication skills
• Ability to assess training needs and provide recommendations based on organisational goals
• Proficiency with MS Office (PowerPoint, Excel, Word & MS Teams)
• Strong organisational skills and attention to detail
• Familiarity with competency frameworks
• Experience in a co-ordination ideally within learning & development.

Personal Attributes

Essential

• Empathetic
• Team player
• Able to work under pressure
• Collaborative
• Ambassador for St Giles Hospice

Other requirements

Essential

• Valid driving licence
• Eligibility to work in the UK
• Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Values

Essential

• Exhibits our hospice values and behaviours

Person Specification Qualifications Essential Essential Good level of education including Maths & English Desirable Relevant professional qualifications would be an advantage Experience Essential Have a clear understanding and knowledge of Bluestream learning system Previous experience in a learning and development role Knowledge and understanding of CQC regulations Experience with learning management systems/platforms Knowledge of the full training cycle, from design to delivery Understanding of the importance of training in ensuring safe and effective care to patients Awareness of the need for confidentiality in accordance with Data Protection Act and local guidelines Desirable Experience in the charitable sector Skills Essential Strong project management skills Excellent communication skills Ability to assess training needs and provide recommendations based on organisational goals Proficiency with MS Office (PowerPoint, Excel, Word & MS Teams) Strong organisational skills and attention to detail Familiarity with competency frameworks Experience in a co-ordination ideally within learning & development. Personal Attributes Essential Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Essential Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Values Essential Exhibits our hospice values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Giles Hospice

Address

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH

United Kingdom

Employer's website

https://www.stgileshospice.com/ (Opens in a new tab)

Employer details

Employer name

St Giles Hospice

Address

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH

United Kingdom

Employer's website

https://www.stgileshospice.com/ (Opens in a new tab)

Job summary

The Clinical Nurse Specialist will respond to urgent referrals, carrying out rapid specialist palliative care assessments for patients in their own home, developing immediate care/ support plans in relation to patients urgent and unaddressed specialist palliative care needs. The Rapid Response Service responds to unplanned community palliative care referrals across the Staffordshire St Giles Hospice catchment area. The service currently operates seven days a week between 08:00 and 20:00, with phase two extending provision to 24 hours a day, seven days a week.The second phase of the Rapid Response Service will entail on a virtual ward comprising 20 virtual beds for patients across our St Giles Staffordshire catchment and in support of our neighbouring hospices.

Main duties of the job

The role will provide clinical assessment, supporting the management of complex care pathways, contributing to audit and service development, and providing staff supervision in line with organisational and professional standards. Referrals may be received from 111/999, GPs, allied health professionals, community, hospice, acute and virtual ward teams, as well as directly from patients, families and carers.

The post holder will work flexibly in the delivery of specialist palliative care and support to patients, families, and carers in the place they consider to be home across the St Giles catchment area, with sensitivity to their changing physical, psychological, social, and spiritual needs, including action within two hours of urgent referral acceptance where required.

To provide rapid access to specialist assessment, advice, and care, working collaboratively with existing care providers and initiating referrals to additional services where these will enhance patient and family support. To communicate, coordinate, and liaise with the patients usual care team, including GPs, District Nurses, and other palliative care services, ensuring timely updates on patient condition, identified needs, and any significant changes, while maintaining accurate and contemporaneous clinical records.

Working autonomously and in collaboration with internal colleagues, along with other community, primary care, acute and virtual ward colleagues, the post holder will support.

About us

St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.

We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.

We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.

Details

Date posted

04 September 2026

Pay scheme

Other

Salary

£40,401.15 to £47,450.21 a year £47,450.21 (Plus enhancements where applicable)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0379-550

Job locations

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH

United Kingdom

Job description

Job responsibilities

The role entails but is not limited to:

Key responsibilities

Prioritise and triage patients presenting with a range of conditions including palliative, EOL and acute conditions, making any necessary referrals in an appropriate manner.

Support the team in implementing and evaluating personalised care planning, providing individual specialised treatment plans, ReSPECT and advanced care planning for patients.

Support the team in providing specialist palliative care and support to patients and their families in the place they call home, as required and in accordance with evidence-based clinical practice.

Process and interpret pathology and other diagnostic results as required.

Support the team in dealing with clinical emergencies.

Liaise with external services and agencies and the patients usual community teams to ensure the patient continues to be supported appropriately.

Liaise with virtual ward teams to support timely assessment, shared care planning, escalation and safe community-based management where appropriate.

Delegate clinical responsibility appropriately, ensuring safe practice and that the task is within the individuals scope of practice.

Work closely with the St Giles at Home community teams in supporting the needs of all patients under the community services.

General management, supervision, teaching and training

Maintain and develop clinical skills and specialist palliative care knowledge through active participation in caseload management, in-house training, relevant external study days, and continuing professional development.

In conjunction with the line manager, establish and develop effective relationships with internal and external colleagues, agencies, and organisations to promote the clinical services offered by the hospice.

Participate in clinical supervision.

Attend meetings within the hospice as required.

In conjunction with other clinical departments, participate in the delivery of training programmes regarding referral processes and the advice line for hospice staff, external referrers and other interested groups.

Provide cover for colleagues as required and appropriate.

Maintain strict confidentiality in relation to staff, patient, and service information within St Giles Hospice.

Participate in risk assessment and contribute to the clinical and corporate governance agenda as appropriate.

Support and participate in shared learning within the system.

Continually review clinical practices, responding to national policies and initiatives where appropriate.

Participate in the review of significant and near-miss events applying a structured approach.

Participate in regular annual staff performance and development review.

Produce work of a high standard and always promote quality.

Uphold St Giles Hospice policies and its commitment to equal opportunities for all current and potential members of staff and patients.

Keep up to date on all matters relating to St Giles Hospice procedures and policies.

Adhere to the professional standards set by the relevant professional body, ensuring registration remains current and engaging in continuous professional development.

Uphold the Hospice philosophy, which is based on an interdisciplinary approach, and participate fully in this model of care.

Maintain accurate, timely and contemporaneous records in line with professional standards, information governance requirements, consent, confidentiality and data protection legislation.

Recognise and escalate concerns relating to deteriorating patients, urgent symptom management, medication-related queries, risk, safeguarding, or unsafe situations in accordance with Hospice policies and agreed clinical pathways.

Comply with lone working, community working and personal safety procedures where duties require contact with patients, families, carers or professionals outside the Hospice setting.

Demonstrate emotional resilience and seek appropriate support, supervision and debriefing when managing distressing, complex or sensitive conversations with patients, families, carers and professionals.

Work in accordance with the NMC Code, maintain current professional registration, and take responsibility for revalidation and continuing professional development.

Adhere to St Giles Hospice safeguarding policies and procedures, recognising and reporting concerns relating to adults, children, families or carers in line with statutory requirements.

Just so you know:

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Job description Job responsibilities The role entails but is not limited to: Key responsibilities Prioritise and triage patients presenting with a range of conditions including palliative, EOL and acute conditions, making any necessary referrals in an appropriate manner. Support the team in implementing and evaluating personalised care planning, providing individual specialised treatment plans, ReSPECT and advanced care planning for patients. Support the team in providing specialist palliative care and support to patients and their families in the place they call home, as required and in accordance with evidence-based clinical practice. Process and interpret pathology and other diagnostic results as required. Support the team in dealing with clinical emergencies. Liaise with external services and agencies and the patients usual community teams to ensure the patient continues to be supported appropriately. Liaise with virtual ward teams to support timely assessment, shared care planning, escalation and safe community-based management where appropriate. Delegate clinical responsibility appropriately, ensuring safe practice and that the task is within the individuals scope of practice. Work closely with the St Giles at Home community teams in supporting the needs of all patients under the community services. General management, supervision, teaching and training Maintain and develop clinical skills and specialist palliative care knowledge through active participation in caseload management, in-house training, relevant external study days, and continuing professional development. In conjunction with the line manager, establish and develop effective relationships with internal and external colleagues, agencies, and organisations to promote the clinical services offered by the hospice. Participate in clinical supervision. Attend meetings within the hospice as required. In conjunction with other clinical departments, participate in the delivery of training programmes regarding referral processes and the advice line for hospice staff, external referrers and other interested groups. Provide cover for colleagues as required and appropriate. Maintain strict confidentiality in relation to staff, patient, and service information within St Giles Hospice. Participate in risk assessment and contribute to the clinical and corporate governance agenda as appropriate. Support and participate in shared learning within the system. Continually review clinical practices, responding to national policies and initiatives where appropriate. Participate in the review of significant and near-miss events applying a structured approach. Participate in regular annual staff performance and development review. Produce work of a high standard and always promote quality. Uphold St Giles Hospice policies and its commitment to equal opportunities for all current and potential members of staff and patients. Keep up to date on all matters relating to St Giles Hospice procedures and policies. Adhere to the professional standards set by the relevant professional body, ensuring registration remains current and engaging in continuous professional development. Uphold the Hospice philosophy, which is based on an interdisciplinary approach, and participate fully in this model of care. Maintain accurate, timely and contemporaneous records in line with professional standards, information governance requirements, consent, confidentiality and data protection legislation. Recognise and escalate concerns relating to deteriorating patients, urgent symptom management, medication-related queries, risk, safeguarding, or unsafe situations in accordance with Hospice policies and agreed clinical pathways. Comply with lone working, community working and personal safety procedures where duties require contact with patients, families, carers or professionals outside the Hospice setting. Demonstrate emotional resilience and seek appropriate support, supervision and debriefing when managing distressing, complex or sensitive conversations with patients, families, carers and professionals. Work in accordance with the NMC Code, maintain current professional registration, and take responsibility for revalidation and continuing professional development. Adhere to St Giles Hospice safeguarding policies and procedures, recognising and reporting concerns relating to adults, children, families or carers in line with statutory requirements.Just so you know:We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Person Specification

Experience

Essential

• Specialist palliative care and end-of-life care
• Community working and services
• Clinical assessment
• IT literacy
• Clinical audit
• Health and safety

Values

Essential

• Exhibits our hospice values and behaviours

Skills

Essential

• Excellent telephone skills
• Good written and verbal communication skills
• Able to communicate sensitively with patients and families who are experiencing acutely distressing periods in their lives, in order to build effective relationships
• Able to communicate effectively with all staff
• Able to communicate assessments of patients specialist care needs effectively and assertively with other professionals, including GPs and District Nurses, to influence the delivery of best palliative care for patients.
• Ability to make safe, evidence-informed triage decisions, prioritise referrals, recognise clinical risk and escalate concerns appropriately.
• Knowledge of safeguarding responsibilities and ability to follow safeguarding procedures.
• Understanding of information governance, confidentiality, consent and accurate clinical record keeping

Qualifications

Essential

• Essential
• Adult Registered Nurse/relevant HCP qualification
• Health Assessment qualification or working towards.

Desirable

• Palliative care/end-of-life care qualifications
• Clinical supervision
• Data collection
• Clinical Governance
• Teaching skills

Other requirements

Essential

• Valid driving licence
• Eligibility to work in the UK
• Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Personal Attributes

Essential

• Empathetic
• Team player
• Able to work under pressure
• Collaborative
• Ambassador for St Giles Hospice

Person Specification Experience Essential Specialist palliative care and end-of-life care Community working and services Clinical assessment IT literacy Clinical audit Health and safety Values Essential Exhibits our hospice values and behaviours Skills Essential Excellent telephone skills Good written and verbal communication skills Able to communicate sensitively with patients and families who are experiencing acutely distressing periods in their lives, in order to build effective relationships Able to communicate effectively with all staff Able to communicate assessments of patients specialist care needs effectively and assertively with other professionals, including GPs and District Nurses, to influence the delivery of best palliative care for patients. Ability to make safe, evidence-informed triage decisions, prioritise referrals, recognise clinical risk and escalate concerns appropriately. Knowledge of safeguarding responsibilities and ability to follow safeguarding procedures. Understanding of information governance, confidentiality, consent and accurate clinical record keeping Qualifications Essential Essential Adult Registered Nurse/relevant HCP qualification Health Assessment qualification or working towards. Desirable Palliative care/end-of-life care qualifications Clinical supervision Data collection Clinical Governance Teaching skills Other requirements Essential Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Personal Attributes Essential Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Giles Hospice

Address

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH

United Kingdom

Employer's website

https://www.stgileshospice.com/ (Opens in a new tab)

Employer details

Employer name

St Giles Hospice

Address

Fisherwick Road

Whittington

Lichfield

Staffordshire

WS14 9LH

United Kingdom

Employer's website

https://www.stgileshospice.com/ (Opens in a new tab)