Job summary

Do you want to make a difference?

Do you like working as part of a supportive and motivated team?

Would you like to develop your career with the London Ambulance Service?

Would you like generous NHS Benefits for shopping , outings and holidays; 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

If you answered yes to these questions, then this is your chance to come along and join our 111 Health advisor team!

The London Ambulance Service 111 team welcomes candidates with excellent customer service skills , enjoys working as part of a team and is motivated to help people.

Shift patterns/hours available:

Evenings and Weekends - 30 and 37.5 hours p/w. You must be able to work between 16:00 to 02:00 on Weekdays (Monday to Friday) and between 06:00-02:00 on Weekends (Saturday and Sunday). You will also be required to work 2.5 weekends out of 4.

Weekend Only - Only 15 hour p/w. You must be able to work anytime between 06:00 to 02:00 every weekend (Saturday and Sunday)

Overnight - 37.5 hours p/w only. You must be able to work between the hours of 20:00 to 08:00 throughout the week.(Monday to Sunday) and you will be required to work 2.5 weekends out of 4.

For more information on our 111 Health Advisor role, please click below:

https://www.youtube.com/watch?v=tB57gr_0Bzg

Proposed assessment date: w/c 28th September

Proposed interview date: w/c 5th October

Main duties of the job

Please be aware, if you are not able to commit to the assessment and interview dates above, not to apply, as we are unable to accommodate any other dates.

We have two training courses which will commence on 12th October and 9th November

• Efficiently handle and assess urgent and non-urgent calls from patients, healthcare professionals, and external agencies, ensuring timely and appropriate responses.
• Follow established protocols and procedures to assess patient needs and provide guidance, escalating where necessary.
• Confidently use the patient management system to accurately record and relay essential information for clinical assessment.
• Ensure all patient details are accurately logged and directed to the appropriate healthcare professionals.
• Manage complex, sensitive, and confidential information regarding a patients condition with professionalism and discretion.
• Communicate with empathy and reassurance, demonstrating a caring and supportive approach to all callers.
• Ensure necessary follow-ups and updates are recorded appropriately.
• Maintain control of calls to ensure efficiency while prioritising patient care and safety.
• Stay calm and resilient under pressure, adapting to fast-paced and high-demand situations.
• Adjust communication styles to suit callers' individual needs, particularly in emotionally challenging or distressing situations.

About us

We are one of the world's busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other. Whatever your role you'll be helping people who need us the most.

Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

What We Can Offer You

Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)

Generous NHS Pension Scheme

27 days annual leave(pro rata), plus additional bank holiday leave allocate

Job summary

This is a fantastic opportunity to be part of a diverse team, supporting the clinical education programmes for Ambulance Operations in one of the busiest ambulance services in the world.

We are looking for highly motivated, dynamic and innovative qualified Driving Tutors to join our team to inspire new and existing staff, delivering a range of educational programmes.

You will be based at Brentside Education Centre (West London).

You must meet the essential criteria required in the in person specification.

Main duties of the job

Provide approved driver training within the scope of the Education & Standards department, delivering driver education and training to all grades of clinical and support staff within the Trust. This will take place:

Within education centres in a formal classroom setting and virtual classroomsWithin an operational environment where there may be patient interactionOn operational vehicles

Deliver these activities, as scheduled to meet the demands of the agreed training plan, including the monitoring and mentoring of all learner activities.

Be actively involved in promoting best practise across the service whilst maintaining compliance with local and national policies and standards.

Ensuring all Awarding/Accrediting bodies requirements are adhered to and met, ensuring compliance with all relevant standards, directives and policies, including role-modelling exemplary driving standards.

About us

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Job summary

An exciting opportunity has arisen for an Assistant Technical Officer to join the London Ambulance Service NHS Trust. We are located within a modern medicines packing unit in Hither Green. This is a fantastic opportunity for those who wish to experience a different sector in the NHS.

This is a fulltime role and post holders will work a rota pattern covering the operational hours of the service. This role will primarily be based at Hither Green and will require travel to locations across the LAS sites when required.

The post holder will work closely with our Pharmacy team to carefully prepare bespoke drug packs, ensuring that each pack is stocked with the right combination of medicines for urgent and emergency care. Your attention to detail and commitment to accuracy will directly impact the delivery of life-saving care to patients across London. This is an exciting opportunity to contribute to an essential service and make a real difference in emergency healthcare.

Main duties of the job

You will be assisting and working within the medicines packing and distribution function of the LAS. Daily activities include: stock checks, medicines packing, processing of drug usage forms. On occasion there may be a requirement to visit ambulance stations for audit work and stock checks to ensure compliance with our clinical governance framework. You will be a champion for medicines management and drive continuous improvement. All training and development will be provided for the post.

The post holder will be required to work a variety of shifts, including weekends and bank holidays, as part of a 7-day service.

About us

London Ambulance Service NHS Trust is the busiest Ambulance Trust in the UK. We are seeking someone who will fit with the Trust values - Caring, Respect & Teamwork.

The team works widely across the Trust at all levels up to Board and with a variety of other partners such as external NHS Trusts, commercial organisations, Heathrow Airport, Stadia, Londons Air Ambulance and Healthcare UK and Department for International Trade.

You will, therefore, have the opportunity to join the team at an exciting time of growth and to gain experience of being involved in a varied portfolio.

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with agenda for change (NHS terms and conditions).

Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.

Job summary

The Critical Care Transfer Service Operative is responsible for safely transporting critically ill patients between intensive care and other treatment centers. The role involves driving specialist vehicles, including under emergency conditions using blue lights and sirens, while supporting the clinical team with patient care, monitoring and reassurance.

The post holder works alongside trained clinical and transfer team staff, follows relevant London Ambulance Service policies and UK Ambulance Services Clinical Practice Guidelines, and ensures patients are transferred safely, efficiently and with dignity. They are also responsible for vehicle safety and readiness, working collaboratively with NHS colleagues and escalating any unusual or complex situations appropriately.

The role is primarily about driving and safely transferring critical care patients, while also supporting the clinical team and providing appropriate patient care throughout the journey.

Successful applicants will be required to commence the training programme on 19 October 2026. Please only apply if you can commit to this start date, as alternative start dates are not available.

Main duties of the job

You will convey and transfer critical care patients to and from Intensive Critical Care provision in a safe, effective and efficient manner.

You will be responsible for the provision of transport for the Critical Care Transfer Services, (CCTS), undertaking all driving duties including the use of driving under emergency conditions with audible sounds and blue lights.

You will work as a Critical Care Transfer Service Operative alongside anotherOperative or appropriately trained staff member, to convey patients to treatment centresas directed.

You will work closely with CCTS or Transfer Team colleagues to ensure that patient journeys are planned and delivered in the most effective and efficient way.

You will drive all relevant vehicle types operated by the Service as required, in accordance withcurrent road traffic law.

For a full list of duties please see attached Job Description and Person Specification.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,630 to £32,346 a year per annum inclusive of HCAS (Outer London)

Contract

Permanent

Working pattern

Full-time

Reference number

308-OL-CCTS-69

Job locations

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Job description

Job responsibilities

The post holder will convey and transfer critical care patients to and from Intensive Critical Care provision in a safe, effective and efficient manner.

The post holder will be responsible for the provision of transport for the Critical CareTransfer Services, (CCTS), undertaking all driving duties including the use of driving underemergency conditions with audible sounds and blue lights, and supporting the otherCritical Care Transfer team members in the provision of clinical care, assessment anddiagnosis of critical care patients, in any Intensive critical care unit whilst working with CCTS.

The postholder will work as a Critical Care Transfer Service Operative alongside anotherOperative or appropriately trained staff member, to convey patients to treatment centresas directed by an appropriate registrant (e.g. Transfer Team Duty Consultant, Transferteam Vehicle Consultant or Doctor or Transfer Team Vehicle ICU Nurse) in the provisionof high quality effective clinical care, including the transportation of patients in line with UK Ambulance Services Clinical Practice Guidelines and service policy.

Ensuring the wellbeing of patients in their care from showing empathy and providingreassurance, through to assessing and monitoring patients physical wellbeing. Wherenecessary they will provide medical assistance in line with training provided by the LAS.

Working closely with CCTS or Transfer Team colleagues to ensure that patient journeysare planned and delivered in the most effective and efficient way. Providing assistance toothers when problems or delays occur; putting the patient first and ensuring that they arriveat their destination in a safe and timely fashion. Using initiative to decide when to seekadvice from supervisors or managers where situations are unusual or outside the normalrange of experience. They will work in partnership with all areas of the NHS and otherstakeholders with an interest in Ambulance Services, providing advice and assistance withdue respect and courtesy.

Check allocated vehicles and equipment prior to use, ensuring that they are clean and ready for use, fully equipped, and that all equipment is functioning in accordance with LAS and Transfer Team policies and procedures.

All applicants need to have a current B class driving licence with no more than 3 points, valid in the UK & hold Full C1 status . (Allows you to drive vehicles up to 7.5 tonnes)

https://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlement

Please note after submission of your application we will request evidence of qualification and driving license summary.

As part of the supporting statement please answer the following questions

1. Please provide an overview of your driving experience in London or other busy cities.

2. Please explain what you see the role of CCTS operative doing on a daily, shift by shift basis.

Job description Job responsibilities The post holder will convey and transfer critical care patients to and from Intensive Critical Care provision in a safe, effective and efficient manner.The post holder will be responsible for the provision of transport for the Critical CareTransfer Services, (CCTS), undertaking all driving duties including the use of driving underemergency conditions with audible sounds and blue lights, and supporting the otherCritical Care Transfer team members in the provision of clinical care, assessment anddiagnosis of critical care patients, in any Intensive critical care unit whilst working with CCTS.The postholder will work as a Critical Care Transfer Service Operative alongside anotherOperative or appropriately trained staff member, to convey patients to treatment centresas directed by an appropriate registrant (e.g. Transfer Team Duty Consultant, Transferteam Vehicle Consultant or Doctor or Transfer Team Vehicle ICU Nurse) in the provisionof high quality effective clinical care, including the transportation of patients in line with UK Ambulance Services Clinical Practice Guidelines and service policy.Ensuring the wellbeing of patients in their care from showing empathy and providingreassurance, through to assessing and monitoring patients physical wellbeing. Wherenecessary they will provide medical assistance in line with training provided by the LAS.Working closely with CCTS or Transfer Team colleagues to ensure that patient journeysare planned and delivered in the most effective and efficient way. Providing assistance toothers when problems or delays occur; putting the patient first and ensuring that they arriveat their destination in a safe and timely fashion. Using initiative to decide when to seekadvice from supervisors or managers where situations are unusual or outside the normalrange of experience. They will work in partnership with all areas of the NHS and otherstakeholders with an interest in Ambulance Services, providing advice and assistance withdue respect and courtesy.Check allocated vehicles and equipment prior to use, ensuring that they are clean and ready for use, fully equipped, and that all equipment is functioning in accordance with LAS and Transfer Team policies and procedures.All applicants need to have a current B class driving licence with no more than 3 points, valid in the UK & hold Full C1 status . (Allows you to drive vehicles up to 7.5 tonnes)https://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlementPlease note after submission of your application we will request evidence of qualification and driving license summary.As part of the supporting statement please answer the following questions1. Please provide an overview of your driving experience in London or other busy cities.2. Please explain what you see the role of CCTS operative doing on a daily, shift by shift basis.

Person Specification

Qualifications, Accreditations, Education

Essential

• Level 2 Functional skills in Maths and English or GCSE equivalent (A-C,
• 4-9)
• Appropriate level of relevant general education
• Commitment to successfully undertake and complete the Ambulance
• First Responder on Scene qualification and Level 3 Certificate in Emergency Response Ambulance Driving

Experience

Essential

• Demonstrable interpersonal communication and social skills (including
• non-verbal)
• Adaptability and flexibility when dealing with others
• Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness

Desirable

• Knowledge of Health and Safety issues

Knowledge and Skills

Essential

• Ability to undertake manual handling, including lifting and maneuvering of patients and heavy equipment as required.
• Full current driving licence, valid in the UK, with a maximum of 3 penalty points, these will then be assessed based on the conviction codes to decide if acceptable.

Desirable

• Driving experience in London or other large cities
• Experience of driving large vehicles of C1 category or above

Personal Abilities

Desirable

• Understanding of the nature of the work involved and the London Ambulance Service NHS Trust (LAS)
• Must be able to undertake rotating shifts covering 24 hours a day, including shift changes at short notice in line with the current arrangements.
• Understand the need for service policies and procedures

Person Specification Qualifications, Accreditations, Education Essential Level 2 Functional skills in Maths and English or GCSE equivalent (A-C, 4-9) Appropriate level of relevant general education Commitment to successfully undertake and complete the Ambulance First Responder on Scene qualification and Level 3 Certificate in Emergency Response Ambulance Driving Experience Essential Demonstrable interpersonal communication and social skills (including non-verbal) Adaptability and flexibility when dealing with others Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness Desirable Knowledge of Health and Safety issues Knowledge and Skills Essential Ability to undertake manual handling, including lifting and maneuvering of patients and heavy equipment as required. Full current driving licence, valid in the UK, with a maximum of 3 penalty points, these will then be assessed based on the conviction codes to decide if acceptable. Desirable Driving experience in London or other large cities Experience of driving large vehicles of C1 category or above Personal Abilities Desirable Understanding of the nature of the work involved and the London Ambulance Service NHS Trust (LAS) Must be able to undertake rotating shifts covering 24 hours a day, including shift changes at short notice in line with the current arrangements. Understand the need for service policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)