Job summary

Our UTC operates a Digital Front Door, which is a clinically driven digital triage tool designed to improve safety and efficiency across urgent care and is changing the way patients reach and move through urgent care in Greenwich. Our patients use the DFD to check in and complete a short, guided triage, enabling faster prioritisation and smoother patient journeys.

Whats New?

Our clinical system supplier is developing a new appointment book, which for the first time will allow patients to be booked directly into an urgent care appointment rather than simply being given an arrival time or having to sit and wait.

We are redesigning our Directory of Services (DOS) so that appointment slots align to NHS Pathways disposition timescales. A patient with a see a GP within 48 hours disposition can be offered a later appointment, while presentations more likely to need an emergency department can be booked within two hours.

NHS Pathways sorts patients leaving the digital front door into a number of groups, including those who are not urgent and can safely be seen later. Booking to the right slot at the right time helps us manage surge, improve flow and demand, and reduce attributable breaches.

Greenwich Health will be launching a new system where NHS 111 can book patients into a named urgent care appointment.

This role is available on a bank basis. 12-hour shifts finishing no later than 22:00. 7 days/week availability will be required.

Main duties of the job

This is the perfect opportunity to be part of a diverse team at the very front of urgent care in Greenwich, and to help deliver a model that is the first of its kind in South East London.

As a Front Door Navigator you will be the first person a patient meets when they arrive at emergency and urgent care. Working from a tablet at the entrance, you will welcome patients, establish why they have attended, check whether they hold a booked appointment made through NHS 111 or the digital front door, and direct them to the right place without delay.

You will keep people moving away from the reception queue and make sure that patients who are unwell, distressed or vulnerable are brought to the attention of a clinician immediately. This is a non-clinical role, you will not assess, triage or advise on a patients condition, but your judgement about when to escalate is central to keeping patients safe.

You will also play an important part in helping us evaluate the new model, recording how patients arrive and where they are directed, and feeding back to the UTC Lead where the appointment book or the Directory of Services is not working as intended.

This is a genuine opportunity to be part of something new and exciting in South East London, with a real opportunity for personal growth and to influence Urgent Care in your area. The service is 24/7, 365 days per year which means a range of shifts will be available.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled team that includes GPs, Advanced Practitioners, ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists.

This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

Main duties of the job

Principal duties and responsibilities

- To monitor and manage the UTC patient case list.

- Effectively delegate tasks to staff on shift, providing safe and efficient care.

- Perform streaming safely and efficiently, assigning patients to the correct department and under the correct priority level.

- Provide a safe ED/UTC front door for patients and staff.

- To perform diagnostics including ECGs, bloods, and urinalysis.

- To provide reassurance to patients, families, and carers.

- Follow diagnostic and referral pathways.

- Effective communication with a range of inter-professional teams for patient referrals.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- Provide immediate life support.

About us

Greenwich Health is the GP Federation for the Greenwich Borough. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are a local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- We have a not-for-profit ethos which means any surplus is reinvested into developing the business, developing our staff, and supporting our GP Practices in being sustainable for the future.

- We offer competitive remuneration as well as other benefits including:

o NHS Pension

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Private Healthcare Membership - Benenden Healthcare

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- You will have ongoing support and mentorship.

- We have developed a UTC model which aims to develop a stress-free and supportive working environment.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Details

Date posted

22 September 2026

Pay scheme

Other

Salary

£40,700 to £49,010 a year

Contract

Bank

Working pattern

Flexible working

Reference number

U0055-26-0088

Job locations

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Job description

Job responsibilities

Job Summary

As a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses including Advanced and Emergency Practitioner courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Recent post registration experience in clinical assessment

- Evidence of professional updating

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Minimum of 2 years post qualifying experience

- Understanding of patient flow.

- Up to date BLS / ILS

- Up to date Safeguarding Adults and children

- A Proven ability to assess patients

- Ensure that patients with time-critical and time-sensitive illness or injury are prioritised accordingly

- Ability to demonstrate effective management and leadership skills

- Team player, able to use own initiative

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

-Be able to use tools such as NEWS scores in the assessment of patients

- Work within clinical guidelines/algorithm to support clinical decision making

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris, Suturing, Dressings, and a range of medicine administration.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

Please note that staff are required to use Lantum to request and book shifts. The successful candidate will be required to use this platform.

Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.

Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Job description Job responsibilities Job SummaryAs a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department. You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches. On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists. With links to both VTS and Greenwich University, you will have access to a range of CPD courses including Advanced and Emergency Practitioner courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas. This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.- Recent post registration experience in clinical assessment- Evidence of professional updating - Up-to-date Basic Life Support Certification in Adult and Paediatric - Minimum of 2 years post qualifying experience - Understanding of patient flow. - Up to date BLS / ILS- Up to date Safeguarding Adults and children - A Proven ability to assess patients - Ensure that patients with time-critical and time-sensitive illness or injury are prioritised accordingly- Ability to demonstrate effective management and leadership skills - Team player, able to use own initiative - Can demonstrate the Organisational values. - Ability to work well under pressure - Ability to handle/manage difficult situations- Excellent communication skills-Be able to use tools such as NEWS scores in the assessment of patients- Work within clinical guidelines/algorithm to support clinical decision making Communication and Relationship Skills- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature. - Provide emotional support to patients and carers- Be aware of the procedures to follow if concerned regarding the protection of children.- Ensure compliance with policies, procedures and clinical guidelines for self and others.- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system- Have the ability to successfully make appropriate in hospital specialty referrals. Analytical and Judgmental Skills- Implement care plans as prescribed. - Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made. - Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in activities to counter these to ensure the delivery of safe and effective care. - Ensure that high standards of care are given and maintained and act when standards are not being met.Planning and Organisational Skills- Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Physical Skills- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service. - Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation. - Demonstrate clinical treatment skills such as Plaster of Paris, Suturing, Dressings, and a range of medicine administration. - Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.Patient/Client Care- Establish effective communication with patients and carers / relatives. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Ensure compliance with policies, procedures and clinical guidelines for self and others. - Promote peoples equality, diversity, and rights. - Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead. - Take part in activities to counter these to ensure the delivery of safe and effective care. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.Responsibilities for Policy and Service Development- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service. - Act as an ambassador and role model for Greenwich Health.Responsibilities for Finance- Ensure the effective and efficient use of physical and financial resources. - Ensure all clinical equipment used are well maintained and cleansed as required. Responsibilities for HR- Maintain active status on relevant professional registers. - Act always in accordance with professional code of conduct and guiding documents, Health Care Standards. - Maintain a professional portfolio. - To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training. - Adhere to Company Policy & Procedure.- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements. - Attend all mandatory training relevant for the post. - Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.Responsibility for Information Resources- Maintain confidential and comprehensive patient records in accordance with your professional body. - Continually monitor standards of care through bench marking and using the tools provided. - Participate in collection of patient satisfaction surveys for the service as required. Research and Development- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements. - Support the clinical lead in ensuring the clinical environment is conducive to effective learning. - Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area. - Take responsibility for personal development and education and Personal Development Plan objectives. - Participate in Clinical Supervision for self and others and utilise reflective practice techniques. Please note that staff are required to use Lantum to request and book shifts. The successful candidate will be required to use this platform.Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Person Specification

Qualifications

Essential

• Nursing Qualification

Desirable

• Triage/Clinical Assessment Qualification

Professional Registration

Essential

• Mandatory registration with Nursing and Midwifery Council

Knowledge, Training & Experience

Essential

• Minimum of 2 years post-qualification experience.
• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Excellent interpersonal, influencing and negotiating skills.
• Demonstrates accountability for delivering professional expertise and direct service provision.

Desirable

• Recent post registration experience in clinical assessment
• A background in ED

Skills

Essential

• Self-Motivation
• Adaptable

Person Specification Qualifications Essential Nursing Qualification Desirable Triage/Clinical Assessment Qualification Professional Registration Essential Mandatory registration with Nursing and Midwifery Council Knowledge, Training & Experience Essential Minimum of 2 years post-qualification experience. In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare. Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences. Excellent interpersonal, influencing and negotiating skills. Demonstrates accountability for delivering professional expertise and direct service provision. Desirable Recent post registration experience in clinical assessment A background in ED Skills Essential Self-Motivation Adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job summary

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinicianin adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Main duties of the job

Principal duties and responsibilities

- Take responsibility for the patients assigned through the streaming process.

- Perform assessment of patients needs, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- To assess diagnostics including ECGs, bloods, urinalysis, and X-rays.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Instigate and implement clinical management and treatment changes when appropriate.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- To have overall responsibility for other members of the clinical team within the UTC

About us

Greenwich Health is the GP Federation for the Greenwich Borough. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative new Urgent Treatment Centre.

Why work for Greenwich Health?

- We are a local organisation owned by our local GP Practices we care what happens in Greenwich and want to make a difference to our patients and our partners.

- We have a not-for-profit ethos which means any surplus is reinvested into developing the business, developing our staff, and supporting our GP Practices in being sustainable for the future.

- We offer competitive remuneration as well as other benefits including:

o NHS Pension

o Occupational sickness pay entitlement

o Counselling services

o Electric Vehicle Salary Sacrifice Scheme

o Cycle to Work Scheme

o Private Healthcare Membership - Benenden Healthcare

- Through our partnerships in our local healthcare environment, we can develop shared posts for example, with the hospital trust and our GP practices.

- You will have ongoing support and mentorship.

- We have developed a UTC model which aims to develop a stress-free and supportive working environment.

- We have developed a working culture which harnesses openness and togetherness which has resulted in high staff retention rates.

Details

Date posted

22 September 2026

Pay scheme

Other

Salary

£57,847 to £75,843 a year

Contract

Permanent

Working pattern

Part-time

Reference number

U0055-26-0114

Job locations

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Job description

Job responsibilities

Job Summary

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in physical examination assessment skills applicable to scope of service.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

- Ability to travel to all sites of service delivery in a timely manner.

Patient/Client Care

- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Establish effective communication with patients and carers / relatives.

- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment.

Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Job description Job responsibilities Job SummaryAs a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department. You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches. On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff. With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas. This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.Communication and Relationship Skills- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature. - Provide emotional support to patients and carers- Be aware of the procedures to follow if concerned regarding the protection of children.- Ensure compliance with policies, procedures and clinical guidelines for self and others.- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system- Have the ability to successfully make appropriate in hospital specialty referrals. Analytical and Judgmental Skills- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made. - Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in activities to counter these to ensure the delivery of safe and effective care. - Ensure that high standards of care are given and maintained and act when standards are not being met. Planning and Organisational Skills- Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Physical Skills- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service. - Demonstrate competence in physical examination assessment skills applicable to scope of service.- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.- Ability to travel to all sites of service delivery in a timely manner. Patient/Client Care- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills. - Establish effective communication with patients and carers / relatives. - Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Ensure compliance with policies, procedures and clinical guidelines for self and others. - Promote peoples equality, diversity, and rights. - Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead. - Take part in activities to counter these to ensure the delivery of safe and effective care. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk. Responsibilities for Policy and Service Development- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service. - Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service. - Act as an ambassador and role model for Greenwich Health. Responsibilities for Finance- Ensure the effective and efficient use of physical and financial resources. - Ensure all clinical equipment used are well maintained and cleansed as required. Responsibilities for HR- Maintain active status on relevant professional registers. - Act always in accordance with professional code of conduct and guiding documents, Health Care Standards. - Maintain a professional portfolio. - To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training. - Adhere to Company Policy & Procedure.- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements. - Attend all mandatory training relevant for the post. - Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review. Responsibility for Information Resources- Maintain confidential and comprehensive patient records in accordance with your professional body. - Continually monitor standards of care through bench marking and using the tools provided. - Participate in collection of patient satisfaction surveys for the service as required. Research and Development- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements. - Support the clinical lead in ensuring the clinical environment is conducive to effective learning. - Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area. - Take responsibility for personal development and education and Personal Development Plan objectives. - Participate in Clinical Supervision for self and others and utilise reflective practice techniques. The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment. Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.

Person Specification

Qualifications

Essential

• Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above)

Experience

Essential

• Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years.

Skills and Knowledge

Essential

• Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO)
• Good interpersonal and patient care skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Ability to work as part of a team and autonomously
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality
• Support and develop the implementation of change processes

Other

Essential

• Active Professional Registration e.g. GMC or NMC
• Not subject to suspension under section 41A of the Medical Act 1983
• Have had an annual NHS appraisal

Person Specification Qualifications Essential Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above) Experience Essential Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years. Skills and Knowledge Essential Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO) Good interpersonal and patient care skills Good written presentation skills Ability to communicate effectively with a wide range of stakeholders Ability to work as part of a team and autonomously Ability to work under pressure and to prioritise workload Ability to maintain confidentiality Support and develop the implementation of change processes Other Essential Active Professional Registration e.g. GMC or NMC Not subject to suspension under section 41A of the Medical Act 1983 Have had an annual NHS appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job summary

Our UTC operates a Digital Front Door, which is a clinically driven digital triage tool designed to improve safety and efficiency across urgent care and is changing the way patients reach and move through urgent care in Greenwich. Our patients use the DFD to check in and complete a short, guided triage, enabling faster prioritisation and smoother patient journeys.

Whats New?

Our clinical system supplier is developing a new appointment book, which for the first time will allow patients to be booked directly into an urgent care appointment rather than simply being given an arrival time or having to sit and wait.

We are redesigning our Directory of Services (DOS) so that appointment slots align to NHS Pathways disposition timescales. A patient with a see a GP within 48 hours disposition can be offered a later appointment, while presentations more likely to need an emergency department can be booked within two hours.

NHS Pathways sorts patients leaving the digital front door into a number of groups, including those who are not urgent and can safely be seen later. Booking to the right slot at the right time helps us manage surge, improve flow and demand, and reduce attributable breaches.

Greenwich Health will be launching a new system where NHS 111 can book patients into a named urgent care appointment.

This role is available on a Full Time or Part Time (24 to 40 hours/week) basis. 12-hour shifts finishing no later than 22:00. 7 days/week availability will be required.

Main duties of the job

This is the perfect opportunity to be part of a diverse team at the very front of urgent care in Greenwich, and to help deliver a model that is the first of its kind in South East London.

As a Front Door Navigator you will be the first person a patient meets when they arrive at emergency and urgent care. Working from a tablet at the entrance, you will welcome patients, establish why they have attended, check whether they hold a booked appointment made through NHS 111 or the digital front door, and direct them to the right place without delay.

You will keep people moving away from the reception queue and make sure that patients who are unwell, distressed or vulnerable are brought to the attention of a clinician immediately. This is a non-clinical role, you will not assess, triage or advise on a patients condition, but your judgement about when to escalate is central to keeping patients safe.

You will also play an important part in helping us evaluate the new model, recording how patients arrive and where they are directed, and feeding back to the UTC Lead where the appointment book or the Directory of Services is not working as intended.

This is a genuine opportunity to be part of something new and exciting in South East London, with a real opportunity for personal growth and to influence Urgent Care in your area. The service is 24/7, 365 days per year which means a range of shifts will be available.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.

Job summary

Our UTC operates a Digital Front Door (DFD), which is a clinically driven digital triage tool designed to improve safety and efficiency across urgent and emergency care and is changing the way patients reach and move through urgent care in Greenwich. Our patients use the DFD to check in and complete a short, guided triage, enabling faster prioritisation and smoother patient journeys.

Whats New?

Our clinical system supplier is developing a new appointment book, which for the first time will allow patients to be booked directly into an urgent care appointment rather than simply being given an arrival time or having to sit and wait.

We are redesigning our Directory of Services (DOS) so that appointment slots align to NHS Pathways disposition timescales. A patient with a see a GP within 48 hours disposition can be offered a later appointment, while presentations more likely to need an emergency department can be booked within two hours.

NHS Pathways sorts patients leaving the digital front door into a number of groups, including those who are not urgent and can safely be seen later. Booking to the right slot at the right time helps us manage surge, improve flow and demand, and reduce attributable breaches.

Greenwich Health will be launching a new system where NHS 111 can book patients into a named urgent care appointment.

Main duties of the job

This is the perfect opportunity to be part of a diverse team at the very front of urgent care in Greenwich, and to help deliver a model that is the first of its kind in South East London.

As a Front Door Navigator you will be the first person a patient meets when they arrive at emergency and urgent care. Working from a tablet at the entrance, you will welcome patients, establish why they have attended, check whether they hold a booked appointment made through NHS 111 or the digital front door, and direct them to the right place without delay.

You will keep people moving away from the reception queue and make sure that patients who are unwell, distressed or vulnerable are brought to the attention of a clinician immediately. This is a non-clinical role, you will not assess, triage or advise on a patients condition, but your judgement about when to escalate is central to keeping patients safe.

You will also play an important part in helping us evaluate the new model, recording how patients arrive and where they are directed, and feeding back to the UTC Lead where the appointment book or the Directory of Services is not working as intended.

This is a genuine opportunity to be part of something new and exciting in South East London, with a real opportunity for personal growth and to influence Urgent Care in your area. The service is 24/7, 365 days per year which means a range of shifts will be available.

About us

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.

Greenwich Health is the GP Federation for the Greenwich Borough and have a not-for-profit ethos. This means we reinvest all our surplus into developing our staff, our organisation and to support our GP Practices in being sustainable for the future. We are committed to providing quality of care to our patients whilst building resilience for General Practice and providing services and programmes of work to deliver care at scale to the Greenwich Population. This role will be part of an exciting opportunity to work with leading specialists in the creation of an innovative Urgent Treatment Centre.