Job summary

This role is open to all internal staff including those registered on our bank

Neonatal Outreach support our busy SCU which has 22 cots. They are an innovative and leading outreach team who support discharge planning on the ward as well as managing services in the community such as home phototherapy, ngt feeding at home, home oxygen and follow-up.

We are seeking a staff nurse with recent neonatal or paediatric experience. You will be supported in your role by neonatal outreach band 6's and Band7 as well as the Neonatal Matron.

Applicants will require their own car and must hold a full driving license.

Main duties of the job

The post holder is responsible for the evidence based assessment of care needs, the development of programmes of care, the implementation and evaluation of those programmes of care. The post holder is expected to carry out all relevant forms of care without supervision, and to assist with training, supervision and mentorship of qualified and unqualified staff, under the guidance of senior colleagues.

The post holder will need to communicate effectively with and work alongside all members of the multi professional team, children and their families to promote and support the evidence based development of nursing practice.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. Due to the government regulations for mandatory vaccinations for COVID-19 for NHS employees, it has been necessary to take significant steps to protect the health and safety of our staff and our patients. In order to comply with our duty of care, we require all of our staff to be fully vaccinated against COVID-19. Your vaccination status will be a condition of your employment and evidence of vaccination will be obtained during the recruitment process, unless you are medically exempt.

Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job summary

Please Note:

This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.

The post holder will be a part of the busy Appointments Office working as a member of the team, helping to maintain and improve our waiting list targets and deal with the day to day queries from patients, General Practitioners, Consultants, wards and departments.

The post holder will be responsible for the operational management of outpatient waiting lists. They will be responsible for complying with Trust Waiting List Policy and National Waiting List targets by ensuring patients are given appointments on the appropriate clinic as soon as possible according to their clinical priority. They will also ensure clinics are filled in accordance with clinic rules and advanced booking processes.

The post holder will be required to rotate between all roles within the department and cover for other members of the team as appropriate for annual and sick leave.

Main duties of the job

Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.

Make all new and some follow up appointments on the Patient Administration System from the General Practitioners' tertiary referral letters, A&E admissions etc.

Make sure that all comments made by Consultants on referrals are adhered to.

Understand current national waiting list targets and ensure these are adhered, identify and inform the relevant General Manager and Outpatients Department Service Manager immediately about potential breaches of the national targets.

Update PAS and ensure that patient demographics are correct using the national tracing service if necessary.

Manage the Trusts Electronic Booking Service, 'Choose & Book'.

Ensure that all referral letters are printed and presented to Consultants on a daily basis.

Operate the procedures of advanced booking systems such as partial and fully booking patients as required.

Ensure that all routine patients receive an acknowledgement letter within 14 days of the referral being received.

Check ASI queries / emails from 'Choose & Book' on a daily basis and determine whether it is a technical or capacity issue of slot unavailability.

Contact patient and arrange appointment as necessary.

Provide a quality service to internal and external customers at all times.

Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

252-8104905-C

Job locations

Darenth Valley Hospital

DARENTH WOOD ROAD

DARTFORD

DA2 8DA

United Kingdom

Job description

Job responsibilities

General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities

For a detailed description of the Job roles and responsibilities please see the attached job description.

Job description Job responsibilities General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities For a detailed description of the Job roles and responsibilities please see the attached job description.

Person Specification

EDUCATION AND TRAINING

Essential

• Good general education to equivalent to A level standard.
• Computer literacy to ECDL level or equivalent.

Desirable

• Knowledge of PAS (hospital based IT system)

KNOWLEDGE

Essential

• Understanding of equal opportunities
• Knowledge of waiting list targets and knowledge of clinical pathways to assist in determining the content of appointment letters and subsequent appropriate booking
• Ability to undertake specific booking training and deliver training to others
• Understanding the importance of patient confidentiality and booking management

EXPERIENCE

Essential

• Experience of booking patients onto a health care appointments system
• Experience of booking and manipulating patient data in order to achieve national waiting list targets
• Ability to undertake specific booking training and deliver training to others
• Able to demonstrate initiative and problem solving / analytical skills especially to ensure that diagnostic and therapeutic

Desirable

• Experience of working within an NHS environment - ideally in PAS systems management
• Able to demonstrate good verbal and written communication in relation to the complex issues associated with patient choice and national booking targets

Person Specification EDUCATION AND TRAINING Essential Good general education to equivalent to A level standard. Computer literacy to ECDL level or equivalent. Desirable Knowledge of PAS (hospital based IT system) KNOWLEDGE Essential Understanding of equal opportunities Knowledge of waiting list targets and knowledge of clinical pathways to assist in determining the content of appointment letters and subsequent appropriate booking Ability to undertake specific booking training and deliver training to others Understanding the importance of patient confidentiality and booking management EXPERIENCE Essential Experience of booking patients onto a health care appointments system Experience of booking and manipulating patient data in order to achieve national waiting list targets Ability to undertake specific booking training and deliver training to others Able to demonstrate initiative and problem solving / analytical skills especially to ensure that diagnostic and therapeutic Desirable Experience of working within an NHS environment - ideally in PAS systems management Able to demonstrate good verbal and written communication in relation to the complex issues associated with patient choice and national booking targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darenth Valley Hospital

DARENTH WOOD ROAD

DARTFORD

DA2 8DA

United Kingdom

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darenth Valley Hospital

DARENTH WOOD ROAD

DARTFORD

DA2 8DA

United Kingdom

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

Job summary

Please Note:

This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.

The post holder will be a part of the busy Appointments Office working as a member of the team, helping to maintain and improve our waiting list targets and deal with the day to day queries from patients, General Practitioners, Consultants, wards and departments.

The post holder will be responsible for the operational management of outpatient waiting lists. They will be responsible for complying with Trust Waiting List Policy and National Waiting List targets by ensuring patients are given appointments on the appropriate clinic as soon as possible according to their clinical priority. They will also ensure clinics are filled in accordance with clinic rules and advanced booking processes.

The post holder will be required to rotate between all roles within the department and cover for other members of the team as appropriate for annual and sick leave.

Main duties of the job

Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.

Make all new and some follow up appointments on the Patient Administration System from the General Practitioners' tertiary referral letters, A&E admissions etc.

Make sure that all comments made by Consultants on referrals are adhered to.

Understand current national waiting list targets and ensure these are adhered, identify and inform the relevant General Manager and Outpatients Department Service Manager immediately about potential breaches of the national targets.

Update PAS and ensure that patient demographics are correct using the national tracing service if necessary.

Manage the Trusts Electronic Booking Service, 'Choose & Book'.

Ensure that all referral letters are printed and presented to Consultants on a daily basis.

Operate the procedures of advanced booking systems such as partial and fully booking patients as required.

Ensure that all routine patients receive an acknowledgement letter within 14 days of the referral being received.

Check ASI queries / emails from 'Choose & Book' on a daily basis and determine whether it is a technical or capacity issue of slot unavailability.

Contact patient and arrange appointment as necessary.

Provide a quality service to internal and external customers at all times.

Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Details

Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,106 to £28,850 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

252-8104905-D

Job locations

Darenth Valley Hospital

DARENTH WOOD ROAD

DARTFORD

DA2 8DA

United Kingdom

Job description

Job responsibilities

General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities

For a detailed description of the Job roles and responsibilities please see the attached job description.

Job description Job responsibilities General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities For a detailed description of the Job roles and responsibilities please see the attached job description.

Person Specification

EDUCATION AND TRAINING

Essential

• NVQ Level 3 or equivalent working experience
• Good general education to equivalent to A level standard.

Desirable

• Computer literacy to ECDL level or equivalent
• RSA 2 typing

Knowledge and Skills

Essential

• Good communication skills both written and verbal
• Ability to work independently and prioritise own workload
• Knowledge of MS Office programmes
• Good telephone manner

Desirable

• Knowledge of PAS (hospital based IT system)
• Knowledge of waiting list targets
• Knowledge of clinical pathways
• Familiar with medical terminology

Experience

Essential

• Previous Clerical and /or Customer Care experience

Person Specification EDUCATION AND TRAINING Essential NVQ Level 3 or equivalent working experience Good general education to equivalent to A level standard. Desirable Computer literacy to ECDL level or equivalent RSA 2 typing Knowledge and Skills Essential Good communication skills both written and verbal Ability to work independently and prioritise own workload Knowledge of MS Office programmes Good telephone manner Desirable Knowledge of PAS (hospital based IT system) Knowledge of waiting list targets Knowledge of clinical pathways Familiar with medical terminology Experience Essential Previous Clerical and /or Customer Care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darenth Valley Hospital

DARENTH WOOD ROAD

DARTFORD

DA2 8DA

United Kingdom

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Dartford and Gravesham NHS Trust

Address

Darenth Valley Hospital

DARENTH WOOD ROAD

DARTFORD

DA2 8DA

United Kingdom

Employer's website

https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

Job summary

The enhanced care team offer additional support across all the wards and departments for patients who may require additional support due to, unfamiliar surroundings, medication, mental health issues or challenging behavioural needs.

Enhanced care is an integral part of a therapeutic plan and ensures the safe and sensitive monitoring of a patients physical and psychological wellbeing, whilst building therapeutic relationships. Enhanced care could be supporting 'cohorted' or patients who require 1-1 support.

This position will not be supported for visa sponsorship. All applicants are expected to have valid right to work document to work in the UK when applying for this position.

Main duties of the job

They post holder be responsible for the effective and efficient operational management of the enhanced care team. The enhanced care team leader will be responsible for working within the set budget, clinical governance, and staff development and training.The post holder will be expected to provide professional leadership within the clinical area and provide direction, and inspirational leadership to all members of the multi-disciplinary team working with the enhanced care team. The post holder will be involved in the development of protocols / guidelines and patient information.

They will work collaboratively with ward teams and the Liaison Psychiatry Service to ensure patients receive effective, high quality clinical support to enhance mental health care, in accordance with the principles of least restriction.

The post holder will be responsible for ensuring that there are systems and processes for the planning, provision and review of enhanced care. The post holder will ensure that the enhanced care team deliver therapeutic engagement and interventions to patients with mental health conditions, cognitive impairment or those experiencing psychological distress.

They will provide regular reports on the effectiveness of the team in delivering quality care by reducing restrictive practices and incidents of harm.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.