Job description

Job responsibilities

Senior Leadership Team member, with responsibility for the leadership, management and performance of the non-clinical patient pathway staff including the cross-Cobalt enabling functions of IT and Estates.

Leading, managing and developing the business processes that enable clinical operations; this includes staff functions, infrastructure, enabling IT, and ensuring organisational resilience. Working closely with the Director of Clinical Operations to drive service improvement for the benefit of Cobalt patients while simultaneously ensuring a positive and rewarding staff environment.

Leading the development, implementation and monitoring of the business operations elements of Cobalts strategic plan, ensuring services, infrastructure and resources support the Charitys long-term objectives.

Ensuring business operations governance and quality controls are in place including CQC compliance, health and safety, environmental sustainability, information governance, cyber security and risk management.

Working in conjunction with Director Clinical Operations as required. Support the development and implementation of new services, partnerships, and operational activities.

Person Specification

Personal attributes

Essential

• Support the values, ethos and mission of the Charity
• Trustworthy, honest, acting with personal integrity
• Highly Organised
• Collaborative and inclusive approach
• Patient focussed
• Proactive, flexible and adaptable
• Resilient and adaptable, able to effectively manage pressure and maintain quality and compliance
• Able to delegate tasks with appropriate levels of authority
• Commitment to continuous improvement

Experience

Essential

• Educated to degree level or equivalent professional experience
• Evidence of continuing professional development

Desirable

• Project management qualification PRINCE2 or equivalent
• Relevant professional or post graduate qualification (for example
• Buildings, IT, Health and Safety)
• Leadership qualification (ILM, CMI, MBA or equivalent)

Knowledge and experience

Essential

• Leadership and management at a senior level of multi-disciplinary teams, leading operational services and change management within a complex organisation
• Strong understanding and proven application of risk management, governance and regulatory compliance
• Experience of managing projects, leading service improvements and quality initiatives
• Effective implementation of change and change management plans
• Knowledge of IT infrastructure, implementing and overseeing IT projects, cyber security, and aligning IT developments with wider charity objectives
• Commercial and financial acumen, including responsibility for budgets, operational performance and preparing for inspections, audits and assessments
• Experience of managing supplier and service contracts and relationships
• Experience of developing business functions

Desirable

• Proven senior management experience at a strategic level within a healthcare, charity or regulated environment
• Understanding of clinical and non-clinical activities within healthcare
• Experience of healthcare information systems to manage clinical, administrative and financial operations including analytics and business intelligence

Skills and abilities

Essential

• Ability to lead teams to achieve quality outcomes, key KPIs and improve through operational change
• Strong people management skills, including the ability to lead teams, manage performance, motivate, develop, engage and retain staff
• Strategic planning
• Analytical and problem-solving and innovative approach
• Excellent communication and relationship management skills, able to articulate complex information and operational issues and solutions to a range of stakeholders
• Ability to present complex information to senior leadership teams, Trustees and external stakeholders
• Project management including scoping new projects, working with and through third parties to deliver
• Sound financial knowledge, including ability to make sound financial decisions and recommendations, and effectively manage operational and capital budgets
• Ability to influence and make decisions
• Excellent organisational skills, able to effectively prioritise and manage conflicting deadlines
• Sound decision making skills and emphasis on performance and delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cobalt

Address

Linton House Clinic

Thirlestaine Road

Cheltenham

Gloucestershire

GL53 7AS

United Kingdom

Employer's website

https://www.cobalthealth.co.uk/ (Opens in a new tab)