Job summary

An exciting opportunity has arisen for a dedicated Patient Pathway Co-Ordinator to join the Complex Obesity Service, providing essential administrative support to patients, clinicians, and the wider multidisciplinary team. You will play a pivotal role in coordinating clinic bookings, managing appointment schedules, and responding to patient enquiries, ensuring patients receive a timely and efficient service. The role has been developed to improve responsiveness for patients, enhance communication, and provide dedicated support for clinicians requiring patients to be booked into specific clinics and timeslots in line with clinical need. By acting as a central point of coordination across the pathway, you will help to reduce delays, improve clinic utilisation, support waiting list management, and contribute to a positive patient experience. The role will also ensure clinical teams are able to focus on delivering high-quality patient care by providing reliable and proactive administrative support throughout the patient journey.

Main duties of the job

Consistent provision of comprehensive and efficient administrative support To use your own initiative, managing, prioritising, planning, and organising own time. To be a Team Player working in a way that maximises own productivity within the team. To utilise the required technology/hospital systems / new technology or system (s). To co-ordinate patient journeys through the Complex Obesity Service, ensuring co-ordinated sequences of clinic appointments following defined pathways, including clinic bookings across all pathways within the service. To act as first point of contact for patient enquiries to the service in collaboration with other administrative staff within the parameters of defined service FAQs and other guidance and identifying where escalation is required for complex administrative or clinical questions. To use your own initiative, managing, prioritising, planning, and organising own time using extensive knowledge, skills and experience.

About us

We are one of the largest NHS organisation in the region, employing over 12,000 staff. We deliver care from two main hospitals in Colchester & Ipswich, six community hospitals, clinics and patient's homes. Our scale provides exciting opportunities for development, innovation, research, education and training. Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFTs core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, procedures and in its practices and to foster positive work relationships. The EDI Agenda reflects the Trust values of Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan and Staff Standards, we consistently strive to improve, to take the learning into Action for a better ESNEFT.