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Posted 2 hour(s) ago
Reference: 2445082
Job summary
We are looking for a friendly, organised and motivated Administrator / Care Navigator to join our busy GP practice team on a temporary basis to cover maternity leave. The successful candidate will work across our two practice sites in Ashton-in-Makerfield and Golborne.
As the first point of contact for our patients, you will play an important role in ensuring they receive a welcoming, professional and efficient service. You will be responsible for arranging patient appointments, handling telephone enquiries and carrying out a variety of general administrative duties to support the smooth running of the practices.
Main duties of the job
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
About us
We are a friendly, patient focused GP organisation operating across two practice sites in Ashton-in-Makerfield and Golborne. Our dedicated team works collaboratively to provide high-quality care and support to our local communities, ensuring patients feel welcomed, listened to and supported.
Details
Date posted
23 October 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
A5035-26-0088
Job locations
Bryn Street Surgery
Ashton Health Centre
Ashton in Makerfield
Wigan
WN4 9AZ
United Kingdom
Golborne Health Centre
Dr Alistair Partnership, Kid Glove Road
Golborne
WARRINGTON
WA3 3GS
United Kingdom
Job description
Job responsibilities
You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will work selected shifts between our opening hours of Monday - Friday: 8am - 6:30pm
You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Job description
Job responsibilities
You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will work selected shifts between our opening hours of Monday - Friday: 8am - 6:30pm
You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Previous experience working in a GP practice or healthcare setting.
- An understanding of patient confidentiality and data protection within a healthcare environment.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Previous experience working in a GP practice or healthcare setting.
- An understanding of patient confidentiality and data protection within a healthcare environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
SSP Health
Address
Bryn Street Surgery
Ashton Health Centre
Ashton in Makerfield
Wigan
WN4 9AZ
United Kingdom
Employer's website
Employer details
Employer name
SSP Health
Address
Bryn Street Surgery
Ashton Health Centre
Ashton in Makerfield
Wigan
WN4 9AZ
United Kingdom